9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4461-4470 out of 6255
JB
Jen B
10/04/22
"Nextiva is a great VOIP provider and easy to work with."
What do you like best about Nextiva? I like the easy process we go through to add users to our plan during the quoting and ordering process. It is easy to configure new users and assign devices to them.
AU
Anonymous User
10/04/22
"Phone Service"
What do you like best about Nextiva? The phone rings, what more do you expect? What do you dislike about Nextiva?
AU
Anonymous User
10/04/22
"Technology itself is mostly good. Phone app disconnects from wifi. Customer support is good."
What do you like best about Nextiva? Customer support has been good. Call quality on desktop app is good. What do you dislike about Nextiva?
AU
Anonymous User
10/03/22
"The onboarding process was orchestrated by a knowledgeable and accessible representative"
What do you like best about Nextiva? The rep is very accessible and responsive, and quick to answer questions, make revisions, etc. What do you dislike about Nextiva?
DH
David H
10/02/22
"Great Onboarding and training"
What do you like best about Nextiva? Very fast on doing training and setting up and appt time/date. It was easy to go through and helpful. What do you dislike about Nextiva?
DH
David H
10/02/22
"Great Onboarding and training"
What do you like best about Nextiva? Very fast on doing training and setting up and appt time/date. It was easy to go through and helpful. What do you dislike about Nextiva?
AU
Anonymous User
09/30/22
"Good customer service. Great portal."
What do you like best about Nextiva? Unlimited voice recording and the ability to use VOIP What do you dislike about Nextiva?
AU
Anonymous User
09/29/22
"Great over the top service"
What do you like best about Nextiva? I spoke with an extremely pleasant and knowledgable tech. She made everything seems so easy. I could not believe how quickly everything was working. No hassels
AU
Anonymous User
09/29/22
"Great over the top service"
What do you like best about Nextiva? I spoke with an extremely pleasant and knowledgable tech. She made everything seems so easy. I could not believe how quickly everything was working. No hassels
RI
robert ingram
09/28/22
I canceled my service 18 days after…
I canceled my service 18 days after starting with Nextiva due to the poor customer service. Requested cancellation via email on 10/17/2022 which they acknowledge. They continue to bill me. Last bill was in December. something is terribly wrong with Nextiva. I moved to Ring Central which has been a great experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].