9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4441-4450 out of 6255
AU
Anonymous User
10/05/22
"Assistance was great"
What do you like best about Nextiva? The representative promptly executed the solutions. What do you dislike about Nextiva?
EJ
Emily J
10/05/22
"Nextiva has been very helpful in making sure our phone system works as it should!"
What do you like best about Nextiva? I love the option of being able to chat with someone online about any issues, and using the online portal for addressing any changes!
BT
Brenda T
10/05/22
"Office Manager"
What do you like best about Nextiva? Nextiva offers exemplary customer service! What do you dislike about Nextiva?
BJ
Brandon J
10/05/22
"5 STAR Product"
What do you like best about Nextiva? We operate a golf course and 2 things I like best. 1) The auto attendant greeting is very helpful in communicating to guests things going on. 2) The app lets me be anywhere on the course or world and answer the phones. Very beneficial on rain or snow days we don't come in and I can still answer the phone.
JK
Joey K
10/05/22
"Great company, amazing customer service and call quality."
What do you like best about Nextiva? The customer service is absolutely top notch. The live chat agents are incredibly helpful, knowledgable and friendly. I've honestly never had an experience like this with any other company and it's impressive!
SW
Shelayne W
10/05/22
"Great customer support!"
What do you like best about Nextiva? Customer support is always good! Hold times are reasonable! One interconnected network for all locations and a phone I can take with me if I wish.
AU
Anonymous User
10/05/22
"QUICK AND EASY TO UNDERSTAND"
What do you like best about Nextiva? IT HAS MANY OPTIONS WITH CALL FEATURES THAT ENTERPRISE BUSINESSES HAVE. I APPRECIATE THAT THE PRODUCTS MAKE MY BUSINESS BIGGER THAN WHAT IT IS, AND I GET THE FLEXIBILITY TO TRAVEL STILL
AU
Anonymous User
10/05/22
"Nextiva is awesome!"
What do you like best about Nextiva? Helpful representatives always one call away! What do you dislike about Nextiva?
AB
Andrew B
10/05/22
"With support that always resolves issues, you can't lose."
What do you like best about Nextiva? The webui is great for managing user accounts, their analytics and reports are very throughough. I also enjoy using their mobile app and especially their support team!
AU
Anonymous User
10/05/22
"Nextiva Product Review"
What do you like best about Nextiva? The chat support option is very helpful trained techs help you navigate the portal and help you configure and test devices as needed. I've also enjoyed how easy it is to view equipment and manage users.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].