9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4411-4420 out of 6255
AU
Anonymous User
10/11/22
"Amazing Experience!"
What do you like best about Nextiva? Nextiva gives you the power to do so much. Our reps have been nothing short of amazing. What do you dislike about Nextiva?
LC
Lori C
10/11/22
"The customer set Representative was helpful and took all the time needed to resolve my issues."
What do you like best about Nextiva? The customer service is excellent and very thorough. What do you dislike about Nextiva?
SB
Stephanie B
10/11/22
"Diana O. was extremely helpful! They were able to resolve my problem in one call !"
What do you like best about Nextiva? Diana was very patient with me and explained in detail what I needed to do to facilitate the repairs. What do you dislike about Nextiva?
AM
Anne M
10/11/22
"Always Great Customer Service"
What do you like best about Nextiva? The reps I've worked with are always so friendly and knowledgeable. They are always able to get the answer I need.
AU
Anonymous User
10/11/22
"The service is fairly priced however it is lacking in the texting ability."
What do you like best about Nextiva? The price is reasonable and when I speak to an agent they are considerate What do you dislike about Nextiva?
TM
Taryn M
10/11/22
"Long phone calls, but very helpful!"
What do you like best about Nextiva? The customer service representatives took the time to figure out the issue. Even though the phone call was very long, they were thorough and made sure that the problem was resolved in the end. I work from home and now I'm able to have a working phone that makes it easier to transfer calls to my co-workers who are in a different office!
ES
Eden S
10/11/22
"Customer Service Stinks"
What do you like best about Nextiva? Phones are pretty easy to operate. I like the online system as well. What do you dislike about Nextiva?
RS
Rose S
10/10/22
"Great Customer Service"
What do you like best about Nextiva? I like the ability to be out of the office and still have business call forwarded to my phone it's convenient when your on the go.
AU
Anonymous User
10/10/22
"Great Product and Highly Recommended"
What do you like best about Nextiva? Price was the most competitive in the field. Support is relatively quick and everything is pretty custamizable. I use them for toll free numbers, and fax which work great without any down time.
PW
patrick w
10/10/22
"Nextiva Support Response Time"
What do you like best about Nextiva? Their Support reponse team was very effiecent in the response time to my question/issue What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].