9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4401-4410 out of 6255
AU
Anonymous User
10/12/22
"Fantastic Customer service! Matt Gauden (sales) and Kateryna Melnychuk (installation) were awesome!!"
What do you like best about Nextiva? Phone system, Call recording and Audio conferencing. What do you dislike about Nextiva?
AW
Andrew W
10/12/22
"Excellent customer Service"
What do you like best about Nextiva? They jump to helping you as quickly as possible and are patient while trying to solve your problem. What do you dislike about Nextiva?
AU
Anonymous User
10/12/22
"The customer service reps at Nextiva are very helpful."
What do you like best about Nextiva? Setting up a call flow was very intuitive. What do you dislike about Nextiva?
J
JJ
10/12/22
Awful Awful Awful...
Awful Awful Awful.... Annoying sales that called multiple times a day pressuring you to use their amazing service. THEN NO SUPPORT to setup or when trying to setup yourself and you cant get it setup because it is confusing, they put you on hold for hours (even though Teaser said less than minute wait times). AND when you call and email the sales man (Teaser Sweeney) who called you multiple times and emailed you multiple times in a day, ignores you. Never got it set up after two weeks of ...
Read more
AU
Anonymous User
10/12/22
"Nextiva Review"
What do you like best about Nextiva? The managing website is fairly user friendly. The tabs to indicate where to go are easy to use. I appreciate that the fax feature has confirmation steps to ensure that we have all the pieces.
AU
Anonymous User
10/12/22
"Nextiva Review"
What do you like best about Nextiva? The managing website is fairly user friendly. The tabs to indicate where to go are easy to use. I appreciate that the fax feature has confirmation steps to ensure that we have all the pieces.
J
JJ
10/12/22
Awful Awful Awful...
Awful Awful Awful.... Annoying sales that called multiple times a day pressuring you to use their amazing service. THEN NO SUPPORT to setup or when trying to setup yourself and you cant get it setup because it is confusing, they put you on hold for hours (even though Teaser said less than minute wait times). AND when you call and email the sales man (Teaser Sweeney) who called you multiple times and emailed you multiple times in a day, ignores you. Never got it set up after two weeks of ...
Read more
AU
Anonymous User
10/12/22
"Such a great support with my issue"
What do you like best about Nextiva? The time of getting a live agent to reply my request. What do you dislike about Nextiva?
BC
brandi c
10/12/22
"it was excellent as she took care of all my needs"
What do you like best about Nextiva? The most helpful was her advice for the future ext list. I appreciated her willingness to help. What do you dislike about Nextiva?
ED
Edward D
10/12/22
"Easy to work with and very reliable"
What do you like best about Nextiva? Nextiva made it easy and affordable to power the call volume for our answering service. There hasn't been any downtime that I can remember. If our servers go down (which is equally as rare), they offer a backup forwarding number outside of Nextiva where we can send our calls so we do not need to worry.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].