9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4391-4400 out of 6255
AS
ANGELA S
10/13/22
"Nextiva is a phone company you can depend on!"
What do you like best about Nextiva? I like the employee who worked with my case today. he tried his best to resolve the 2-plus month issue. He knew the importance of having phones that work in a company.
AU
Anonymous User
10/13/22
"Dedicated support team."
What do you like best about Nextiva? They stuck with me on a difficult-to-diagnose equipment issue. They provided tracking numbers, and fulfilled the delivery of a new device in a timely manner.
AU
Anonymous User
10/13/22
"Nextiva has great service. The support can be hit-and-miss."
What do you like best about Nextiva? Click-to-chat support is great. The website design is very good. What do you dislike about Nextiva?
JS
James S
10/13/22
"Great Company and Better Customer Service"
What do you like best about Nextiva? They have an amazing product and service but what I have found that stands out the most is the customer service. They are always on point, helpful, knowledgeable, and quick to address any issue.
AU
Anonymous User
10/13/22
"Vast variety of tools and features. Easy to use UIs."
What do you like best about Nextiva? The web UI and available controls. Easy to assign licenses and devices. What do you dislike about Nextiva?
AU
Anonymous User
10/13/22
"Great service, they actually listen!"
What do you like best about Nextiva? If I need help with my account, I can easily log in, call, email, and they are quick to respond and very willing to help. I like that they really listen to what you want to do, and will help with that.
AU
Anonymous User
10/13/22
"Powerful Service When Optimized"
What do you like best about Nextiva? Lots of customizable features to suit your business needs. What do you dislike about Nextiva?
KS
Kelly S
10/13/22
"My Experience was Grade A"
What do you like best about Nextiva? Even though they were struggling during an outage; she still did her best to go above and beyond to help me What do you dislike about Nextiva?
AU
Anonymous User
10/13/22
"Pretty straightforward setup"
What do you like best about Nextiva? Call clarity and being able to set up phone menus. What do you dislike about Nextiva?
AU
Anonymous User
10/13/22
"Flexible, customizable phone system, great for business."
What do you like best about Nextiva? The support has been very good overall. The team will also teach you how to use various features if you want to make adjustments yourself. It's great to be free of a desktop phone and simply answer calls from my computer. Being able to add new options that help us better serve our customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].