9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4381-4390 out of 6255
AU
Anonymous User
10/14/22
"Works most of the time"
What do you like best about Nextiva? Convenient to set up and the app is user friendly What do you dislike about Nextiva?
TC
Terry C
10/14/22
"Onboarding."
What do you like best about Nextiva? The support team Viacheslav Bystrov is so helpful and patient in guiding me as the new user to switch from Intermedia to Nextiva.
OM
Office M
10/14/22
"Excellent Service"
What do you like best about Nextiva? Issues are always addressed quickly and well. The support staff is beyond friendly, and we never have service issues. Have only had to call customer support when adding lines.
AU
Anonymous User
10/14/22
"Modern Service & Great Features"
What do you like best about Nextiva? Our business loves the user interface. The Nextiva Desktop App is fantastic and easy to use for daily office tasks. The new Nextiva phones are also very easy to navigate. Really pleased with the simplicity.
PM
Paul M
10/14/22
"Nextiva - A high-quality provider of cost-effective VOIP solutions for business phone systems."
What do you like best about Nextiva? Nextiva allows you to take your phone calls to your business from your smartphone if you want them directed there. I received a free VOIP phone when we set up our service, which was a nice perk. Also, the web-based fax service really increases the value of faxing as we can access it anywhere and we don't need a fax machine. Additionally, the online chat provides great customer service so issues can be resolved easily.
PM
Paul M
10/14/22
"Truly excellent customer support"
What do you like best about Nextiva? The customer support is outstanding. I work for an MSP and they're able to help me with client requests and troubleshooting extremely quickly. The support staff really know their products and services inside out.
AU
Anonymous User
10/14/22
"Excellent Products and Support"
What do you like best about Nextiva? Ease of product use and helpful tech support. What do you dislike about Nextiva?
AU
Anonymous User
10/14/22
"Busy office"
What do you like best about Nextiva? Ability to see the number of calls waiting to be answered. Ease of access to customer service representatives. What do you dislike about Nextiva?
LF
lorena F
10/14/22
"phone issue"
What do you like best about Nextiva? The representative tried and did not give up until the phone issue was resolved. They were very respectful and kind even after being on the phone for an hour and a half.
OT
Olivia T
10/14/22
"Nextiva is just what our business needed!"
What do you like best about Nextiva? Nextiva allows us to communicate efficiently and professionally with our clients. We have been able to get rid of the traditional desk phones, track calls, monitor voicemails and ensure our customer's needs are always met.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].