9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4371-4380 out of 6255
AU
Anonymous User
10/19/22
"Excellent Call Center Service"
What do you like best about Nextiva? They have 24 hours customer service over the phone. Fast Customer Service
AU
Anonymous User
10/19/22
"Onboarding/Review call"
What do you like best about Nextiva? This has been my first experience with Nextiva and we are just completing the setup. However, the employees have been great and very helpful
AU
Anonymous User
10/19/22
"helpful setup after initial errors"
What do you like best about Nextiva? useful features and ability to use phones with wifi connections without ethernet What do you dislike about Nextiva?
AU
Anonymous User
10/18/22
"Polite and knowledgeable sales. Great onboarding experience."
What do you like best about Nextiva? Was able to reach someone on chat quickly. Scheduling the onboarding was easy and setup of equipment went smoothly. What do you dislike about Nextiva?
AU
Anonymous User
10/18/22
"Great product and customer service!"
What do you like best about Nextiva? Nextiva was able to provide me with my 800 number, an easy to use fax service and finally a turn-key phone service. It's a one-stop shopping experience. I've had an overall good experience with their customer service. I also needed a solid recording service to record my phone calls for compliance reasons and Nextiva was able to provide that for me.
MT
MJ T
10/17/22
"My Review"
What do you like best about Nextiva? Nextiva's website is easy to use! There is a lot, but they also have helpful resources that teach you to do a specific function if you need help. So once you learn how to do something, I can easily go back in and fix or adjust something or set up call forwarding at any time.
AS
Angela S
10/16/22
"Nextiva is the best phone company for a business!"
What do you like best about Nextiva? Nextiva didn't stop trying to help me until the phones were working again. Unlike att, they ensure that your business is able to conduct their business. And that's the way it should be!
JP
John P
10/16/22
"Good experience and value for the service"
What do you like best about Nextiva? Customer Support is very helpful and always there for when they are needed. What do you dislike about Nextiva?
JS
Joshua S
10/14/22
"Astonding Customer Service"
What do you like best about Nextiva? Any time you need help, they have several channels to assist. There is always a resource or person to help with anything you need. I have not been disappointed.
JA
John A
10/14/22
"Solid Phone System"
What do you like best about Nextiva? The support Nextiva offers is great. Whenever I call support, I don't have to wait a long time for someone to answer, and I always get a knowledgeable support agent.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].