9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4361-4370 out of 6255
RL
Ross L
10/26/22
"Excellent Customer Support"
What do you like best about Nextiva? The ease of use and the customer service is outstanding. Maryna Kosianchuck helped me when I was not able to get set up. The support service she gave was outstanding
AW
Anthony W
10/26/22
"timely but well worth it."
What do you like best about Nextiva? ease of use and friendly tech support and sales staff What do you dislike about Nextiva?
L
Lionel
10/25/22
Fraudulent business practices
Fraudulent business practices - reported to CA Attorney General Ordered the fax service. Worked fine. But when I tried to cancel fell into Nextiva Customer Service Hell. They ignored my cancellation email which was sent timely exactly per their instructions. They billed my card anyway. They will not respond to emails sent It takes hours to get through on phonelines Then you get bounced around from one "department" to another Ironic for a "communications" company to have such dismal ...
Read more
L
Lionel
10/25/22
Fraudulent business practices
Fraudulent business practices - reported to CA Attorney General Ordered the fax service. Worked fine. But when I tried to cancel fell into Nextiva Customer Service Hell. They ignored my cancellation email which was sent timely exactly per their instructions. They billed my card anyway. They will not respond to emails sent It takes hours to get through on phonelines Then you get bounced around from one "department" to another Ironic for a "communications" company to have such dismal ...
Read more
MK
Mohammad K
10/24/22
"Setting up new service"
What do you like best about Nextiva? So Professional and on time and organized What do you dislike about Nextiva?
AU
Anonymous User
10/20/22
"Great Customer Service"
What do you like best about Nextiva? I am just getting signed up, but I was impressed with the quick response and excellent customer service reps. What do you dislike about Nextiva?
WP
W. Pierce J
10/20/22
"Needed Business Service and Nextiva came through like a rockstar!"
What do you like best about Nextiva? Due to circumstances beyond my control, I need to record all my incoming and outgoing calls. After extensive research, I found Nextiva was the best at what was needed. I spoke to the Sales Rep and decided on the Enterprise package which fit my needs perfectly. After trying to get the software installed, I found that I needed more extensive help in setup. I tried the online help but knew i needed one on one technical help. I called and after a brief wait, ...
Read more
AU
Anonymous User
10/20/22
"Setup is a little confusing, but with a good setup technician and some time, you'll be fine."
What do you like best about Nextiva? The setup tech was very patient and helpful when it came to setting up my system. What do you dislike about Nextiva?
ES
Efrain S
10/20/22
"Great features when they work... poor customer service"
What do you like best about Nextiva? The best part of Nextiva is the features like conferencing, join, transfer, however they are the very reliable and we have many issues with these features on our polycom phones (VVX410).
AU
Anonymous User
10/19/22
"Signing up with Nextiva worked out for the better at affordable prices and great customer service."
What do you like best about Nextiva? They took their time working with me and getting me setup. They quickly made corrections on charges to my account. The VOIP program is very flexible. I was not rushed. I'm in the United States of America. But the country is not listed below for selection.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].