9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4341-4350 out of 6255
AU
Anonymous User
11/10/22
"Setup easy and support helpful"
What do you like best about Nextiva? Support was very helpful with setting up my new account. Detailed instructions were sent and all questions were answered. The interface is straightforward. Love the apps for both the desktop and cell phone.
PM
Pasquale m
11/09/22
"1 stop shop for call center needs"
What do you like best about Nextiva? Call recording to stay in compliance and help employees What do you dislike about Nextiva?
BR
Beth R
11/09/22
"Corp Admin"
What do you like best about Nextiva? knowledge of product, timeliness service What do you dislike about Nextiva?
SP
Sagar P
11/09/22
"Perfect way to track and analyse staff and work"
What do you like best about Nextiva? One of the most useful VoIP service providing software used for communicating with vendors, clients and employees. Best in use for working from your residence for saving time. Perfect tool for making your work and services more accurate and more appropriate. Best telephonic and telefaxing tool.
DS
Diane S
11/08/22
"Great Company to work with, but has some website issues."
What do you like best about Nextiva? Customer service is great. We have had some minor issues, and they have gotten us fixed up right the first time. We still have some bugs to work out, but that is to be expected.
DG
Dr. Guy C
11/08/22
"The absolute best in telecommunications"
What do you like best about Nextiva? I love the remote access via my cell phone, love the analytics and the zero downtime. Many of my associates experience outages with their VOIPs, I have NEVER had an outage!
SD
Scott Doorn
11/07/22
Nextiva customer for 2+ years.
We have had Nextiva now for a couple of years. Service has been very reliable. Phones supplied by Nextiva work well. Added bonus for our medical office has been their HIPAA compliant fax service at no added cost to our phone service. They have also just added a HIPAA compliant text service as well. I have not had a chance to look at that yet, but it could be helpful as well. Overall very happy. Customer service is very prompt at replying when I need to change our auto attendant, add a ...
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SC
Steven C
11/04/22
"UPDATE: Glitches and bugs galore"
What do you like best about Nextiva? Easy setup, but we can always add more features if we want. There are many features to fit our exact needs, down to each employee's role. I've used several phone systems, and Nextiva's support is easily the best.
ET
Emily T
11/02/22
"Perfect for small business"
What do you like best about Nextiva? I can answer calls from my office phones, computer, and cell phone. I can receive texts through the app on my phone and computer.
AU
Anonymous User
11/02/22
"My score is based on the call I had with the technical rep. She was extremely helpful!"
What do you like best about Nextiva? Too new to rate just yet, but thus far it's been a smooth transition What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].