9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4321-4330 out of 6255
EC
Evan C
11/21/22
"Great customer service, fantastic product"
What do you like best about Nextiva? Very intuitive and easy to setup. The user interface is very clean and organized. What do you dislike about Nextiva?
CP
Carla P
11/21/22
"Really useful"
What do you like best about Nextiva? Being able to connect in a simple way without having to install more than one app. Just Nextiva, no need for a VPN. What do you dislike about Nextiva?
LB
Lawrence B
11/21/22
"No Real Support"
What do you like best about Nextiva? When it works as advertised, it is fantastic! What do you dislike about Nextiva?
MG
Merry G
11/21/22
"Great customer service and provides what our business needs"
What do you like best about Nextiva? Customer service team is very responsive and accommodating; provides toll-free number, local number, and fax number, which is more than what our business needs
HC
Habourside Communications
11/19/22
Couldn't be worse
Couldn't be worse. I signed up on 10/26 after meeting with a Rep and clearly discussing our needs. To the point where I showed him our phone system and he said "NO PROBLEM it will do the same." Big problem, 6 day's in and hours with tech support, I said this doesn't work and I need to cancel on 11/2. Today 11/21 I still have gotten Zero communications. I call in and am told I need to trouble shoot again with support after already spending HOURS with them and they can't refund. Nightmare of ...
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JW
Jill W
11/18/22
"Good phone service"
What do you like best about Nextiva? Lots of easy to use features, user-friendly website. Decent pricing and good value. What do you dislike about Nextiva?
DG
David G
11/18/22
"A very easy process and my rep Daria was knowledgeable and took her time to assist me."
What do you like best about Nextiva? Attitude, Attentive to details, and, answering any and all questions that I had to make set my service up properly. What do you dislike about Nextiva?
SZ
Sarah Z
11/18/22
"Great Customer Service and Easy Program"
What do you like best about Nextiva? Customer service is very professional and responsive to needs. What do you dislike about Nextiva?
JN
Jay N
11/17/22
"The best service and product for my business i have ever encountered"
What do you like best about Nextiva? He was very helpful with all my questions and guided me trough all of the ins and outs of the product. Even had the option to take over my computer so I could see all the necceray steps in real-time.
RS
Ray S
11/17/22
"Review of Nexiva Phone System"
What do you like best about Nextiva? Sales person was very helpful and easy to work with. He helped me get connected with the onboarding process. Also, the PC and Cell Phone Apps are great and easy to use.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].