9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4311-4320 out of 6255
SM
Shane M
11/23/22
"When it works, it’s great, but don’t expect much from customer service when it’s not working great."
What do you like best about Nextiva? Phone tree and auto attendant are very nice features. This is a great system that if set up correctly will work great! What do you dislike about Nextiva?
MN
Mo N
11/22/22
"Nextiva Review"
What do you like best about Nextiva? Mobile and Desktop applications is best when it comes from nextiva What do you dislike about Nextiva?
MP
melissa p
11/22/22
"Diana was extremally helpful when I was having issues with my phone and App."
What do you like best about Nextiva? She was able to quickly figure out what the issue was and resolved my issues in no time. What do you dislike about Nextiva?
AU
Anonymous User
11/22/22
"Nextiva is great!"
What do you like best about Nextiva? The customer service. I always get handled in a timely manner, and everyone is very respectful! What do you dislike about Nextiva?
CB
Corey B
11/22/22
"Works great! Nice to see Nextiva continually improving their product."
What do you like best about Nextiva? The UC side. Love having access to my office phone from anywhere. What do you dislike about Nextiva?
AU
Anonymous User
11/22/22
"Great customer service"
What do you like best about Nextiva? I like that I have a desk phone and an app on my cell phone for when I'm on the go. What do you dislike about Nextiva?
JS
joe s
11/22/22
"customer service"
What do you like best about Nextiva? Support is amazing and quick very helpful What do you dislike about Nextiva?
DM
Diane M
11/22/22
"VOIP is beneficial"
What do you like best about Nextiva? having the ability to have remote workers What do you dislike about Nextiva?
DH
Diane H
11/22/22
"Excellent customer service through chat"
What do you like best about Nextiva? Once the system is set, it works well. The portal helps with issues and set-up What do you dislike about Nextiva?
AU
Anonymous User
11/22/22
"Patient and helpful customer service"
What do you like best about Nextiva? Customer care is great because they will stay on the phone with you until the issue is resolved. And even then, will double and triple check to ensure all operations are functioning normally again. They do not rush to get off the phone with you, but will walk with you every step of the way.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].