9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4301-4310 out of 6255
KD
Karen D
11/27/22
"Former Freedom Voice Client"
What do you like best about Nextiva? Tech support is superb. Tech sticks with the client to work through every problem. Freedom Voice never had customer support.
AU
Anonymous User
11/26/22
"I could not log in to nextiva phone app for a while and requested for help"
What do you like best about Nextiva? Internet phone app made so much easier to work at home or on a field. I can manage all client case while I'm not at the office and be confidential. I also like having other extension numbers so that easier to transfer calls.
NS
Nathan S
11/26/22
"Best VOIP system I have used and implemented"
What do you like best about Nextiva? What I like is that I have complete control. With other competitors, you have little to no control.
AB
Andrew B
11/25/22
"Nextiva rep was fantastic! Took control of a complicated setup and fixed all issues!"
What do you like best about Nextiva? Rep's willingness to teach and to stay with the issue to resolution What do you dislike about Nextiva?
AU
Anonymous User
11/25/22
"Nextiva Onboarding"
What do you like best about Nextiva? Our technician was incredibly helpful in assisting with the setup of our auto attendant, fax services, user accounts, phone configurations, etc.
AU
Anonymous User
11/23/22
"Great help and patience. No rush and willing to answer all questions."
What do you like best about Nextiva? It's user friendly and easy to understand. It's helpful for our business. What do you dislike about Nextiva?
AU
Anonymous User
11/23/22
"Don't, just don't."
What do you like best about Nextiva? The customer service agents are friendly. What do you dislike about Nextiva?
JJ
Jeff J
11/23/22
"Excellent Customer Service"
What do you like best about Nextiva? Being Able to get a hold of Technical Support is Most helpful! What do you dislike about Nextiva?
AU
Anonymous User
11/23/22
"Support with Phone App"
What do you like best about Nextiva? Typically as far as our Nextiva's overall use goes, it's been self-explanatory. On the rare occasion we've reached out to support, issues are always quickly addressed.
AU
Anonymous User
11/23/22
"Nextiva has been wonderful"
What do you like best about Nextiva? Nextiva customer service has always been quick to respond and assist with any issue that we have. The reliability of customer service. We always receive quick responses, and the issue is addressed in a prompt manner.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].