9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4291-4300 out of 6255
JJ
Jerbrina J
11/29/22
"Customer Service is Top Tier"
What do you like best about Nextiva? The technicians are always very nice, to the point and extremely knowledgable. They always solve my issues in record time!
AU
Anonymous User
11/29/22
"I knew RingCentral and grasshopper, first time I hear about Nextiva"
What do you like best about Nextiva? I called the gentlemen that answered: "Ben Kunze" was very knowledgeable, did not try to upsell me and I felt comfortable proceeding with signing up for service
AU
Anonymous User
11/29/22
"Best app ever!"
What do you like best about Nextiva? It's easy to communicate and I can easily call someone or can change the settings with ease. What do you dislike about Nextiva?
MB
marcus b
11/29/22
"Nextiva is leaps and bounds in terms of features and support above our last provider"
What do you like best about Nextiva? What is most helpful is the ease of use. Nextiva is so well laid out, we are able to do changes ourselves. What do you dislike about Nextiva?
MP
Matt P
11/28/22
"Great for small businesses, too"
What do you like best about Nextiva? Nextiva was our first VoIP provider and we've been with them for years. I'm no IT expert but Nextiva makes it easy to manage our phones in the way that we wan to run our business. They've always been there ready to help fix issues when they come up.
DR
Darla R
11/28/22
"Fast and easy"
What do you like best about Nextiva? I like that we received instructions that are Self Explanatory What do you dislike about Nextiva?
KN
Krystal N
11/28/22
"I could not access my 1-866 number. Representative fixed it for me."
What do you like best about Nextiva? The chat feature is the best! I work during the day while I am still setting up my business. It helps to be able to chat with a 'willing' customer service agent. :)
AU
Anonymous User
11/28/22
"PHONE SYSTEM"
What do you like best about Nextiva? I LIKE THAT THEY HAVE A PHONE SYSTEM THAT WORKS VIA ONLINE. IT WAS EASY TO SET UP WITH THEIR HELP.
G
Gail
11/27/22
It was an ok service
It was an ok service, but we aren't allowed to do much on our own. Every time we needed to forward phones, it was a process. We have now been trying to close our account for a week because that particular office is closing, but we can't get Nextiva to answer phone, chat, email....nothing! That is why they are only getting 2 stars.
DD
Douglas D
11/27/22
"Great work Marshall!!"
What do you like best about Nextiva? Marshall was extremely helpful and polite and all of the things you want in a technician/customer service role. Three of our four locations were down and despite having to recreate all of the call flows he got it done in under thirty minutes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].