9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4281-4290 out of 6255
RD
Rebecca D
11/30/22
"It was to the point and easy"
What do you like best about Nextiva? How quickly she was able to get 4 lines set up after the start-up process. What do you dislike about Nextiva?
AU
Anonymous User
11/30/22
"Can't port contacts to new version"
What do you like best about Nextiva? Works from PC, Cell phone and SIP phone Transfer from phone to phone What do you dislike about Nextiva?
PB
Patrick B
11/30/22
"Initial Setup"
What do you like best about Nextiva? This service is amazing! We have been looking for a product, and this will do everything we wanted. I really appreciated all of the help from the initial call and the setup call today. Everyone has been phenomenal, and I will definitely be recommending it.
AM
Amanda M
11/30/22
"Super Reliable and 5 Stars for Customer Service"
What do you like best about Nextiva? We started our new business in March of 2020. We needed a phone number specifically for that business. Sign up was super easy! Nextiva gave us the ability to have a business phone number with physical office phone, as well as an app for our cell phone to answer calls on the go! All via the internet! No need to have phone lines installed. All you need is an internet connection.
DP
Deborah P
11/30/22
"Amazing! Answered all my questions and everything is user friendly and customizable."
What do you like best about Nextiva? Everything being customizable to our company's needs and being able to make those changes at any time in the office is great. Our previous phone system would take weeks to make any changes, and we could not make it fit our needs. So happy we made this change!
AU
Anonymous User
11/30/22
"Customer support was great, prompt service, polite on the phone. Answered questions knowledgeably."
What do you like best about Nextiva? Support staff is nice and was very accommodating to our schedule. We were pressed for time and they worked well to get our system up and running very quickly. And they did it in a very friendly way.
AU
Anonymous User
11/29/22
"The last rep was very knowledgable."
What do you like best about Nextiva? Easy platform to use. Support is helpful. Good analytics. What do you dislike about Nextiva?
NJ
Natasha J
11/29/22
"Great Customer Service!!"
What do you like best about Nextiva? I like the ability to use a desktop for our remote workers. I like how helpful the customer service reps are. What do you dislike about Nextiva?
AU
Anonymous User
11/29/22
"Terrible Service - Buried Charges and Autorenewal in Terms of Service"
What do you like best about Nextiva? The only redeeming thing that I can say about Nextiva is that their customer service department was always courteous, responsive, and getting through to customer service was relatively easy.
BH
Brad H
11/29/22
"Nextiva has been a great product"
What do you like best about Nextiva? Their portals are very easy to use, and if there is ever anything that I am not able to do in the portal, Nextiva Support is always able to help me get it done and teach me how to do it myself.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].