9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4241-4250 out of 6255
AU
Anonymous User
12/07/22
"Would recommend the support team"
What do you like best about Nextiva? Support team is awesome and they were a lot of help! What do you dislike about Nextiva?
WW
Wendy W
12/07/22
"Great Customer Service"
What do you like best about Nextiva? The chat feature was super helpful and quick. I was able to talk to someone right away and Tonia B was able to fix my issues.
AU
Anonymous User
12/07/22
"Quick and Easy Setup"
What do you like best about Nextiva? Nextiva provided just what I was looking for for my small business, and I was up and running within 24 hours. The agents I spoke with were helpful and the onboarding call went smoothly.
GC
Grant C
12/07/22
"Good customer service"
What do you like best about Nextiva? I like that I can chat with an actual person. What do you dislike about Nextiva?
DF
Dawsen F
12/07/22
"Do not waste your time. Save your money, effort and hair."
What do you like best about Nextiva? If you are looking to break down your call center into groups and specific queues, Nextiva is absolutely capable of making that happen but not without assigning your Bath queue DNIS number to your Deck number Or having your quinstreet calls go to your Bathwraps number. Overall the old Nextiva application was quite user-friendly; the downtime for our employees to learn the program was quite quick.
DH
Devvon H
12/07/22
"I appreciate the onboarding process being so interactive."
What do you like best about Nextiva? The active assistance services and ability to add a 800 number to your account is amazing. What do you dislike about Nextiva?
JH
Justin H
12/07/22
"Good Analytics (G. O. A. T)"
What do you like best about Nextiva? Easy to use Great customer service
JR
Justin R
12/07/22
"Great customer service, easy setup, high value low price!"
What do you like best about Nextiva? Our old provider cost more than double and didn't have all the features we were looking for. Nextiva made switching simple, and they have better components than our old service provider.
AU
Anonymous User
12/06/22
"nextiva all in one communication platform"
What do you like best about Nextiva? The application has so many different components in one dashboard. voice, fax, analytics, call recording, and chat. What do you dislike about Nextiva?
JF
Jillian F
12/06/22
"Great, but needs more help with phone set up process"
What do you like best about Nextiva? Nextiva is very quick to response and help in urgent situations. I like that I can send an email and get a response within 5-10 minutes. The customer service quality is excellent and the employees are always super friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].