9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4231-4240 out of 6255
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Mitch B
12/09/22
"Outstanding Customer Support From Nextiva"
What do you like best about Nextiva? Nextiva provided immediate and beneficial customer service that was thorough and complete, left no stone unturned, and ensured that I understood all I needed to know to get started using their service.
AU
Anonymous User
12/09/22
"Ended on the right note."
What do you like best about Nextiva? Online access. I do not have more to add to this. But there is a min amount of characters you have to use. Nothing more to add. just the online access. that is all
DB
Dayton Behavioral Care
12/08/22
Great
Support team looked into the problem in details. Problem has not been diagnosed yet and working on the case.
AB
Andrew Bonn
12/08/22
Features simply don't work
Features simply don't work. Constant licensing errors. The support is one of the worst I have ever experienced from any company, with hold times exceeding 1 hour for initial contact. The level of service has been progressively worse. At this point, we will not be renewing our contract.
AU
Anonymous User
12/08/22
"Helpful tech support employees"
What do you like best about Nextiva? Account executive and tech support have all been friendly and effective. What do you dislike about Nextiva?
AU
Anonymous User
12/08/22
"One Of The Best Experiences Ever With Support"
What do you like best about Nextiva? The service works well, and although it was hard to get my agent to understand what I wanted due to my lack of knowledge on the system, he helped phenomenally. Resolved all my problems.
AU
Anonymous User
12/08/22
"Excellent Customer Care"
What do you like best about Nextiva? I am using Nextiva for my podcast caller phone line. Customer care was excellent when setting the device up. I am extremely satisfied.
AU
Anonymous User
12/08/22
"Nextiva's customer support is quick and very helpful."
What do you like best about Nextiva? The website is very straightforward to use, and the ability to chat with customer support online is excellent. It's much more user-friendly compared to the competitors.
AU
Anonymous User
12/07/22
"Nextiva Fax Support is good"
What do you like best about Nextiva? It was easy to submit my help ticket and they responded quickly and competently. What do you dislike about Nextiva?
AU
Anonymous User
12/07/22
"Nextiva support is amazing."
What do you like best about Nextiva? Nextiva offers high quality customer service. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].