9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4221-4230 out of 6255
SH
Sydney H
12/12/22
"Great VOIP"
What do you like best about Nextiva? The app is very user friendly and easy to navigate. What do you dislike about Nextiva?
HO
Hector O M
12/12/22
"Long but fruitful experience."
What do you like best about Nextiva? The extreme patience and thoroughness exhibited by their onboarding representative. I'm very impressed with the software features included in the voice service.
AU
Anonymous User
12/12/22
"Managed to get issues taken care of"
What do you like best about Nextiva? It is easy to use, and can be used across multiple formats. The app itself is pretty easy to use without a lot of training/knowledge.
MR
Mike R
12/11/22
"Dependable and Responsive"
What do you like best about Nextiva? Reliable service, great customer support for any and all issues. A user friendly portal to access customer support and fix any issues.
SM
Sue M
12/11/22
"Support"
What do you like best about Nextiva? Technical support is very good, when you can reach them. What do you dislike about Nextiva?
N
Nick
12/11/22
Do not use Nextiva if you want good…
Do not use Nextiva if you want good support or reliable service. If you want to be on hold for hours, and then get to an unhelpful agent who will hang up without solving the problems, and if you want unreliable phone service, then Nextiva is for you. We have spent several man days (not hours but days) unsuccessfully trying to get Nextiva to resolve the problems. If Nextiva doesn't correct the problem today, the next stop is filing suit in the California Superior Court.
AV
Ashley V
12/11/22
"The best for our transition"
What do you like best about Nextiva? When Covid hit the majority of our employees responded to work from home. The different options at Nextiva allows us to use makes this possible. Employees are able to reroute. Phone number is directly to their cell phones, manage voicemails, and so much more from home.
AU
Anonymous User
12/11/22
"Quality Phone Service"
What do you like best about Nextiva? The sound quality over the phone whether it be a desktop phone or on the mobile app What do you dislike about Nextiva?
GB
Glenn B
12/09/22
"Best customer service around"
What do you like best about Nextiva? The agents are knowledgeable and helpful, I've never had a problem they couldn't fix, and they've always helped me promptly achieve a solution that I was happy with.
DJ
David J
12/09/22
"Awesome Service"
What do you like best about Nextiva? Easy of use of the platform, also the reliability of the service, great support, and prices What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].