9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4211-4220 out of 6255
SS
Sarah S
12/13/22
"They are very helpful when setting up a new account and new phones"
What do you like best about Nextiva? They walk you through how to set up new phones What do you dislike about Nextiva?
TB
Terri B
12/13/22
"Phone is great, not sure I like VOIP"
What do you like best about Nextiva? Easy to use website. Customer service is wonderful. What do you dislike about Nextiva?
ZC
Zac C
12/13/22
"Reliable Service All Around"
What do you like best about Nextiva? The reliability of the phone service is great, as is the customer service when we have issues. I like that Nextiva seems to be constantly looking to improve its product.
AU
Anonymous User
12/13/22
"Nextiva is a wonderful company with quality customer service and always leaves me with answers."
What do you like best about Nextiva? Every support experience I have had with Nextiva has always ended in my questions being answered and my problems solved.
J
Jesse
12/13/22
Great job Vladyslav L
Working with Vladyslav L. is always great.
NP
Nastashia P
12/13/22
"The online team was extremely helpful and fast! Solved my technical issue quickly!"
What do you like best about Nextiva? The convince of the online chat support. I was able to continue working while receiving the support that was needed.
DW
David W
12/13/22
"Great customer service and the phone system works well for my business needs"
What do you like best about Nextiva? High quality multi function phone system that brought our firm into the 21st century with all internet based technology. What do you dislike about Nextiva?
AU
Anonymous User
12/13/22
"Fits our needs!"
What do you like best about Nextiva? My favorite part is the ability to "simultaneously" ring - where it will ring the office and cell phone at the same time. That way the call can be answered remotely and appear as if the person is in the office.
JJ
Joshua J
12/13/22
"it works great and they are seemingly trying to improve it."
What do you like best about Nextiva? the possibilities of the CRM are promising. What do you dislike about Nextiva?
SP
Sarah P
12/13/22
"They have live people you can talk to on the phone"
What do you like best about Nextiva? We are extremely grateful that we are actually able to talk to live people on the phone. We used to have phone service with a different company and the only option they had was live chat, which is incredibly frustrating and slow. Nextiva actually gives you the option to talk to someone over the phone to resolve your problem quickly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].