9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4201-4210 out of 6255
AU
Anonymous User
12/16/22
"Setup was a breeze"
What do you like best about Nextiva? The phones are easy to use. Having online access for the mobile app is awesome. What do you dislike about Nextiva?
AU
Anonymous User
12/16/22
"Great service all around"
What do you like best about Nextiva? Nextiva system is really great. It is easy to understand and navigate. When you sign up, the company provides you with a specialist that helps you get everything set up. This was very valuable. Even though it is easy to figure out on your own, it is nice to have someone walk you through the system. The prices are not too expensive and its worth it.
AU
Anonymous User
12/15/22
"Great Customer Service!"
What do you like best about Nextiva? Customer service is extremely helpful and always willing to go the extra mile to help you out. The app itself is an all in one stop for all of your business needs.
AU
Anonymous User
12/15/22
"Long wait, great service"
What do you like best about Nextiva? The attendent was very knowledgeable and was able to go to my account and assist where needed What do you dislike about Nextiva?
HF
Heather F
12/15/22
"It takes a long time to get help, but when you get someone, they are helpful"
What do you like best about Nextiva? Having a chat feature makes the wait time less inconvenient. Once the chat is answered, the support is helpful. What do you dislike about Nextiva?
DM
Darbi Michel Bodie
12/15/22
Nextiva has the worst customer service. I don't recommend.
I was with Nextiva for over 2 years and noticed my service fees had increased. Since I was on a monthly plan, I submitted a support ticket to get my fees reduced with an annual plan. I submitted the ticket in early November 2022 and after call wait times of over an hour, fake returned calls, and several emails, it took over a month to get someone on the phone to help me. The representative walked me through my rate adjustment but when it came time to update my contract, she said she would ...
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KD
Keith D
12/14/22
"Julie was very helpful"
What do you like best about Nextiva? Julie, The CSR was able to help me with an issue that we have been dealing with since Monday. I spent nearly 30 minutes on the phone Monday with someone who wasn't able to do anything but tell me we were just dealing with a glitch ( that was not the issue). she had our problem solve in just a few minutes.
AU
Anonymous User
12/14/22
"Very helpful initial configuration and customer support"
What do you like best about Nextiva? Intuitive desktop and mobile application. Self-service account set-up and configuration support. What do you dislike about Nextiva?
MG
Mariana G
12/14/22
"Over all my experience has been great, but the app needs some work. Calls sometimes drop."
What do you like best about Nextiva? I like their support. I've always had a good experience with the support team. Although they take a while to answer, they are always very attentive to the issue and do their best to figure out a solution.
RD
Rotem D
12/13/22
"Very nice technical support"
What do you like best about Nextiva? Tech support, its was very helpful to talk with them. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].