9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4191-4200 out of 6255
PH
Princess Hickmond
12/19/22
Very helpful
Very helpful! Thank you.
SH
Stephen Hsu
12/18/22
Got Nextiva?
From the start to finish, Nextiva was there for us every step of the way. All our phones were provided to us for free. I don’t understand how Nextiva does it. We had to use technical support for a few eye ball issues, since no two environments are the same. Technical support team offers chat, phone, or remote desktop support. The support team is phenomenal. I say this because they will find a solution to your issue regardless how long it takes them. They are very helpful and patience with ...
Read more
J
JPloof
12/18/22
Natalia was great
Natalia was very helpful in getting new users added to our call recording account. She was pleasant throughout the call and made sure the issue was resolved before the call ended.
J
JPloof
12/18/22
Natalia was great
Natalia was very helpful in getting new users added to our call recording account. She was pleasant throughout the call and made sure the issue was resolved before the call ended.
BV
Brent Vanden Heuvel
12/18/22
I am disappointed beyond belief
(They have contacted me and are trying to accommodate all of my issues. I gave them a 4 for their effort and see how it goes from here) I am disappointed beyond belief. What Nextiva tells you is not what you will get from pricing to function. We have a simple 3 phone 4 number system that took many hours of my time with support to set up and it still isn’t working properly. They also quoted me a price to integrate with my pos software. What a joke, they are telling me I wasn’t quoted ...
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SB
Steven Bynum
12/18/22
Unfortunately I have to give one star…
Unfortunately I have to give one star because no stars isn't an option. I have had Nextiva for the last 18 months. I originally bought their service and phones because they were wireless and could be expanded. After months of problems like no phone service, dropped calls, and the CRM never working at all (despite trying to resolve with customer service 3 times) they just closed out my support ticket, despite emailing the company telling them it did not work, I am finally just going to have ...
Read more
SH
Stephen Hsu
12/18/22
Got Nextiva?
From the start to finish, Nextiva was there for us every step of the way. All our phones were provided to us for free. I don’t understand how Nextiva does it. We had to use technical support for a few eye ball issues, since no two environments are the same. Technical support team offers chat, phone, or remote desktop support. The support team is phenomenal. I say this because they will find a solution to your issue regardless how long it takes them. They are very helpful and patience with ...
Read more
AU
Anonymous User
12/16/22
"Excellent customer service during onboarding"
What do you like best about Nextiva? Too soon to evaluate. But if the rest of customer service is this good, I see no problems ahead. What do you dislike about Nextiva?
AU
Anonymous User
12/16/22
"Setup was a breeze"
What do you like best about Nextiva? The phones are easy to use. Having online access for the mobile app is awesome. What do you dislike about Nextiva?
AU
Anonymous User
12/16/22
"Great service all around"
What do you like best about Nextiva? Nextiva system is really great. It is easy to understand and navigate. When you sign up, the company provides you with a specialist that helps you get everything set up. This was very valuable. Even though it is easy to figure out on your own, it is nice to have someone walk you through the system. The prices are not too expensive and its worth it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].