9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4171-4180 out of 6255
LB
Luke B
12/21/22
"Innovative application, solid service and implementation resources are top notch."
What do you like best about Nextiva? I like the new NextivaONE APP, it's got MMS now which is very helpful for customer interactions. What do you dislike about Nextiva?
ML
Megan L
12/21/22
"EASY"
What do you like best about Nextiva? Very easy experience, I was confused about how everything would work but the woman helped me out step by step. I like all the videos that were sent and the links for if I didnt understand something.
AS
Arin Sarkisian
12/21/22
We have had this issue for a very long…
We have had this issue for a very long period of time and Natalia has been able to fix it for us. She has been very helpful.
T
TiaMarie
12/20/22
Nextiva dellivers trusted, consistancy for me!
Nextiva agents are always polite and helpful patient and knowlegeable. When I call they help resolve the issue, they walk us throught the changes and they are consistance with their delivery of service. even through the chages to new apps they made it easy by helping me get our whole team on the new app. and some of the never features are nice. there are still a couple of bugs but over all the app seems much easier to use.
AU
Anonymous User
12/20/22
"Great Service/Product. Highly Satisfied"
What do you like best about Nextiva? Great customer service! Also, very user friendly set up. Overall, great service/product! I am very happy with the help I recieved from my agent, Ann Cubit-Ward, and Denys, who helped with the technological side of things.
L
Lucas
12/19/22
"Nextiva is a great tool for your business' phone line."
What do you like best about Nextiva? I really like the call flows of Nextiva. Nextiva's call flow is easy to use and allows the user to make a personalized call flow that is perfect for the user's business.
AU
Anonymous User
12/19/22
"Outstanding support"
What do you like best about Nextiva? Can use it from anywhere, web or app on the phone. What do you dislike about Nextiva?
BW
Brian W
12/19/22
"Reliable Service"
What do you like best about Nextiva? I have experienced no downtime during business hours, which is very important for a business. In that regard, the service is very reliable, and I do not need to worry about customers being able to call into our office.
SS
Steve Sawtelle
12/19/22
Difficulties Canceling Account
The Nextiva service was not a good fit for our business - we simply need a phone solution that works without constantly trying to troubleshoot. As a result, we sent an account cancelation request via email (per Nextiva instructions) on December 20, 2022. Nextiva sent an email response indicating a case had been opened ("Your Case has been received and a member of our staff will review it and reply accordingly.") The Case # is 01536843. Despite several follow up phone calls where I end up ...
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NS
Nicholas S
12/19/22
"Small but Mighty"
What do you like best about Nextiva? I am a very small business. With Nextiva, I can make my business appear very large with the use of the auto attendant features. It works flawlessly. I have been using it for 4 years.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].