Nextiva Reviews in October 2026: User Ratings, Pros & Cons

"Nextiva Support Goes the Extra Mile!"

What do you like best about Nextiva? Nextiva has an amazing suite of tools to help manage our phone system, but sometimes I need to call support for some extra assistance. Last night I needed to call support for a thorny issue installing some phones, and they (two different techs) stayed with me until our phones were working. It took quite a while, but they were tenacious about solving the problem. Can't say enough about their ability and persistence in getting our phone system working with ...

very professional

very professional, i like her

"Great staff"

What do you like best about Nextiva? Very good personalized experience to make sure I got the services i needed. I wasn't up sold things I didn't need, which I really appreciate

This representative was so good

This representative was so good. She was knowlegable and patient. Thank you

"New PC App not as good as the old."

What do you like best about Nextiva? Ability to work at home or the office. Screen sharing, conference calls, and Seeing whos on the phone via the desk phone or the PC/Cell App, is a BIG deal as we have WFH users. The new NextivaONE app has a better way of starting meetings and rings each user, so users don't have to do anything to be included in a web meeting.

CSR helped with needs quickly

CSR helped with needs quickly and when provided what auto attendant was needed, made the necessary holiday changes and tested. worked perfect the first time! thanks

Excellent technical service from Vladyslav

Vladyslav from advanced support was excellent - he took the time to ask me for details to help solve my immediate problem. He then tested several scenarios with me to be sure things are working correctly. And he explained how these changes work - so that if I have the same problem in future, I can first check myself to see if the settings are in place. He was very patient, polite and nice! He also took the time to open a detailed ticket for an item that we were not able to resolve.

"Great software and love that it is all the services I need."

What do you like best about Nextiva? I like that I can access everything through my phone or my computer. I like that voicemails are emailed to me. I like the faxing feature. I was able to use it to replace zoom and I don't need to get a landline for a fax machine.

"Terrible technology - very complicated setup"

What do you like best about Nextiva? I don't know at this point. My business has been traumatized in the past 4 months by Nextiva! However every customer support staff was exceptional in their communication and tried their best to fix the problems. I think they are dealing with a mediocre technology !

Nataliia was intelligent & knew exactly how to solve he problem

Nataliia was intelligent, patient and knew exactly what to do to solve our problem. Thank you. While Nataliia was wonderful, the user experience with the multiple versions of software that have now locked us out of being able to fully use the OS portal could be better and the billing is arcane and confusing. There are services we subscribed to six years ago that we cancelled shortly thereafter and the charges for all the services, along with all the credits for cancellation, have appeared ...