9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4151-4160 out of 6255
JH
Joseph H
12/28/22
"simple VOip solution"
What do you like best about Nextiva? phone tree visual is very helpful. it lets you see where calls are being routed; I also liked that vfax was included. What do you dislike about Nextiva?
AU
Anonymous User
12/28/22
"Time is money!"
What do you like best about Nextiva? I don't get cell service in my area, so this is a surefire way to make sure business is moving, while I'm on the move! I can connect from my computer, or a mobile app lets me stay connected while on the go!
DP
Danial Pierce
12/28/22
Awesome Support
The customer support I received today was amazing, she answered all my questions and concerns very professionally and with all the right answers I wanted to hear as a customer :). GREAT JOB!! Dan
DG
David Galeotti
12/28/22
The CSR Tech was very helpful
The CSR Tech was very helpful. Although there were a couple of blips on my part, she maintained a professional attitude and extreme patience.
AU
Anonymous User
12/27/22
"Excellent customer service before during and after the sale"
What do you like best about Nextiva? The ease with which you can get help if you need any They are friendly, knowledgeable, and quickly resolve any issues if you have any
KD
Katie D
12/27/22
Netiva's help desk is wonderful
Netiva's help desk is wonderful! They are always professional, extremely helpful and resolve the issue the first time! For someone who inherited a phone system that can be very confusing they are a lifeline!! Highly recommend!
G
Gary
12/26/22
she went out of her way to get back to…
she went out of her way to get back to me
AM
Akash Makkar
12/25/22
Issue fixed quickly
Date of experience: December 26, 2022
AU
Anonymous User
12/23/22
"Wonderful experience from first contact to transfer to support. Extremely pleased!"
What do you like best about Nextiva? Quick response after web submission: Mary Lacson Pleasant, helpful, and professional sales representative: Mary Malazarte
AU
Anonymous User
12/23/22
"A Wonderful Experience from Sales to Support"
What do you like best about Nextiva? The Sales and Support Staff have been helpful and timely every step of the way in my decision to make a purchase. The price points were economical as I'm starting my new business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].