9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4141-4150 out of 6255
BF
Blue Freedom Management
01/01/23
best sarvice
Date of experience: January 02, 2023
CC
Community Care & Counseling Se
01/01/23
Very helpful agents and the promptness…
Very helpful agents and the promptness in resolving technical issues.
CW
Chris Wisowaty
01/01/23
Nextiva C.S. like no OTHER!
I began my search late December for a different VoIP provider (was using Phone Burner prior) that would not only be able to grow with my organization, but that made financial sense as well. I want to see on my list of providers to call/email Nextiva was probably the 7th company I communicated with out of a list of fifteen or so companies. I ended up calling into Nextiva sales late, I think on a Tuesday or Wednesday night, probably around 9pm EST. Not expecting to make any decision, and ...
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AU
Anonymous User
12/30/22
"Smooth Onboarding Experiece"
What do you like best about Nextiva? Very easy set-up. The personal onboarding was a nice touch and they were super friendly. What do you dislike about Nextiva?
AU
Anonymous User
12/30/22
"Positive experience that started with Daniel Hodge."
What do you like best about Nextiva? Ease of setup, how efficient the support technician Marina was configuring the environment. What do you dislike about Nextiva?
TS
Taylor S
12/30/22
Since the release of N1 we have been…
Since the release of N1 we have been running into constant issues, bugs, missing features that slow us down, etc. As soon as we reached out to Travis Branham our experience and relationship with Nextiva began to change. He was ALWAYS there to help, and was always pushing our little account up the support ladder with escalations and even got us speaking to the right people at Nextiva. Putting problems of N1 aside, Travis is the reason we stayed with Nextiva. Knowing we had a trusted ...
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AU
Anonymous User
12/30/22
"The onboarding process was straightforward and easy to follow."
What do you like best about Nextiva? The software is easy to use and is a great tool for my business. What do you dislike about Nextiva?
DS
Daniela S
12/29/22
"very pleasant onboarding, everything was very easy, customer service rep was very friendly"
What do you like best about Nextiva? The website and app are very user friendly What do you dislike about Nextiva?
AU
Anonymous User
12/29/22
"Great Experience"
What do you like best about Nextiva? Ease of use. Great set-up call and instructions for the use of VOIP What do you dislike about Nextiva?
DG
Don Gross
12/29/22
She took the time to learn what I…
She took the time to learn what I needed and helped me get it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].