9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4131-4140 out of 6255
CD
cedric d
01/10/23
"Very helpful and informative"
What do you like best about Nextiva? It cuts down having multiple phone always can take a call anywhere What do you dislike about Nextiva?
C
Chance
01/09/23
The agent was super friendly and…
The agent was super friendly and helpful! It took roughly half an hour to get assistance, which seems to be the average between phone and chat support. There are so many issues that we don't bother to report, because they go away on their own before I can even get ahold of anyone, and they specified that they are overwhelmed today because they had an outage, which is true, and was experienced by our business. There are many issues with the new NextivaONE app, usability, reliability, ...
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C
Chance
01/09/23
The agent was super friendly and…
The agent was super friendly and helpful! It took roughly half an hour to get assistance, which seems to be the average between phone and chat support. There are so many issues that we don't bother to report, because they go away on their own before I can even get ahold of anyone, and they specified that they are overwhelmed today because they had an outage, which is true, and was experienced by our business. There are many issues with the new NextivaONE app, usability, reliability, ...
Read more
LP
Lee P
01/05/23
"Easy set up and great onboarding experience"
What do you like best about Nextiva? Easy set up, good price, great features, growth opportunity to scale with my business, excellent onboarding experience What do you dislike about Nextiva?
C
Cody
01/04/23
Alina was great!
Alina was great. She quickly helped with all of the issues I was having. I wish all chat support was as easy and efficient as she was.
VT
Veronica T
01/03/23
"LOVE THE NEXTIVA PRODUCT"
What do you like best about Nextiva? What I like about Nextiva is the ease of accessing them with questions and problem solving. You really are talking to someone that knows the product and is not reading a script from over seas
AU
Anonymous User
01/03/23
"Excellent Customer Service"
What do you like best about Nextiva? Customer Service was very helpful and polite. The Phone service is also unmatched. What do you dislike about Nextiva?
AY
Adam Y
01/03/23
"Great experience"
What do you like best about Nextiva? Very straightforward experience and phone system is pretty easy to navigate and setup. What do you dislike about Nextiva?
KB
kelli b
01/03/23
"Great Customer Service!"
What do you like best about Nextiva? Service is always helpful and knowledgeable and most importantly, friendly! What do you dislike about Nextiva?
SR
sohaib rehman
01/02/23
Good VOIP and Fax if your own internet service is decent; confusing method to downgrade service
UPDATED POST (Jan 11, 2023): Nextiva's team escalated my matter about a week ago; I had received notice via email from them. From there, Nextiva was helpful in ultimately refunding me the amount I felt was appropriate for the unwanted-double-accounts and cancelling the unwanted account/services. I appreciate that they ultimately fixed the situation to what I was seeking, but I wish it didn't take up so much time and energy to get their attention to this. Final thoughts: —Good/reliable ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].