9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4111-4120 out of 6255
RJ
ROBIN J
01/12/23
"The onboarding Rep - FANTASTIC!"
What do you like best about Nextiva? He was extremely patient but knowledgeable about the product and willing to assist me when I seemed to stumble. Great customer service. If this is typical, I am glad to have made the switch!!
JF
Jackie F
01/12/23
"Both my sales person and tech person were extremely knowledgeable, patient and helpful."
What do you like best about Nextiva? The sales person worked within my non-profit budget, which was very much appreciated. The tech person set me up completely which was wonderful.
RJ
ROBIN J
01/12/23
"The onboarding Rep - FANTASTIC!"
What do you like best about Nextiva? He was extremely patient but knowledgeable about the product and willing to assist me when I seemed to stumble. Great customer service. If this is typical, I am glad to have made the switch!!
KR
Kymberlee R
01/12/23
"Great business phone system"
What do you like best about Nextiva? I like the abundance of features that come with the phone service, including using the app to forward the office phone to your cell, ensuring you don't miss any calls when out of the office. The online dashboard is user-friendly and easy to navigate.
AP
Amy P
01/12/23
"Friendly Team and Easy Set Up"
What do you like best about Nextiva? Nextiva, so far, has been great! I had a very kind and helpful person to help get me started, Ann. She was friendly and ensured we had what we needed for the company. Then, I talked with Hubert to get set up, and he was very thorough and confirmed everything was working correctly before ending our session. Nextiva offers us everything we need to continue to grow our business!
AU
Anonymous User
01/12/23
"Nextiva"
What do you like best about Nextiva? Lots of options for forwarding, notifying What do you dislike about Nextiva?
JB
Jeremy B
01/11/23
"The phone access call really help put the perspective on what is possible with the system"
What do you like best about Nextiva? The phone tree system, it is very customizable. Also the ability to leave our own voicemails What do you dislike about Nextiva?
JO
Joshua Owens
01/11/23
What made my experience great was the…
What made my experience great was the instant response and resolving my issue with no delays! Truly remarkable!!!!!! Thank you Alina F. !!!!!!!!!!
AE
Alan Elam
01/11/23
Our technician was very helpful and…
Our technician was very helpful and able to troubleshoot two phones simultaneously. Excellent assistance!
JO
Joshua Owens
01/11/23
What made my experience great was the…
What made my experience great was the instant response and resolving my issue with no delays! Truly remarkable!!!!!! Thank you Alina F. !!!!!!!!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].