9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4101-4110 out of 6255
AU
Anonymous User
01/16/23
"Mostly excellent customer service"
What do you like best about Nextiva? VoIP can be used on a regular phone system and on a smartphone and a tablet and desktop pc. What do you dislike about Nextiva?
MH
Michael Hatcher
01/15/23
Good
She was able to take care of everything. Very nice lady.
KV
Kristina Vallee
01/15/23
From the moment we transitioned to…
From the moment we transitioned to Nextiva's VoIP system, the difference was striking. Call quality is consistently excellent, and the clarity of voice communication is unmatched. We no longer experience the disruptions and distortions that were common with our previous phone system. This reliability alone has transformed the way we interact with clients, partners, and team members.
AG
Alessandra Granville
01/15/23
Helpful
Helpful! And friendly
C
Chermaine
01/15/23
Alina F Rocks
Alina F is knowledgeable, helpful, and conveyed patience throughout the chat. Conveying patience when there are no voice intonations is not easy to do. Kudos to Alina. Well done!
MR
Matthew R
01/13/23
"Excellent onboarding"
What do you like best about Nextiva? High amount of features; ease of use; ease of access; straight-forwarding processes What do you dislike about Nextiva?
AU
Anonymous User
01/13/23
"My rep was highly knowledgeable and patient. She made sure everything worked well."
What do you like best about Nextiva? Realtime real human support. You can expect a call back as soon as you make a call What do you dislike about Nextiva?
AU
Anonymous User
01/13/23
"My rep was highly knowledgeable and patient. She made sure everything worked well."
What do you like best about Nextiva? Realtime real human support. You can expect a call back as soon as you make a call What do you dislike about Nextiva?
AP
Amy P
01/12/23
"Friendly Team and Easy Set Up"
What do you like best about Nextiva? Nextiva, so far, has been great! I had a very kind and helpful person to help get me started, Ann. She was friendly and ensured we had what we needed for the company. Then, I talked with Hubert to get set up, and he was very thorough and confirmed everything was working correctly before ending our session. Nextiva offers us everything we need to continue to grow our business!
JF
Jackie F
01/12/23
"Both my sales person and tech person were extremely knowledgeable, patient and helpful."
What do you like best about Nextiva? The sales person worked within my non-profit budget, which was very much appreciated. The tech person set me up completely which was wonderful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].