9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4071-4080 out of 6255
AU
Anonymous User
01/19/23
"Easy & Fast set-up process to learn a massive amount of valuable information!"
What do you like best about Nextiva? My onboarding specialist was extremely helpful and knowledgeable about all of the benefits & features included with my Nextiva services.
AU
Anonymous User
01/19/23
"Excellent customer support"
What do you like best about Nextiva? How thorough their customer support is, and the quality of VoIP services they provide. What do you dislike about Nextiva?
AS
Andrew S
01/19/23
"We had an excellent onboarding specialist and we are very impressed with the tech capabilities."
What do you like best about Nextiva? We like the capabilities to be able to forward work calls to our mobile numbers, we like the fact we can have transcripts of our voicemails emailed to us. We also like the support we have been given to onboard our company.
LB
Leticia B
01/19/23
"Call quality exceeds my expectations"
What do you like best about Nextiva? I love the mobility I have now and using my business phone when I'm away from home. A feature I didn't think I would use as much has become invaluable. Text messaging from my business phone. I hated using my personal phone to send and receive text messages to clients.
P
Patrice
01/19/23
Support was very easy and successful.
Support was very easy and successful. Very friendly and kind and patient with my questions.
AU
Anonymous User
01/19/23
"Easy to use system with great customer service!"
What do you like best about Nextiva? I like the funnels and flows. It was easy to undertand how are system is set up. I really loved that the team is customer centric and helps anytime you need it!
AU
Anonymous User
01/19/23
"Wonderful tour of Nextiva"
What do you like best about Nextiva? The remote access so she could see what I saw What do you dislike about Nextiva?
WD
Windy D
01/18/23
"This is just a beyond horrible service- choose literally anyone else"
What do you like best about Nextiva? Providing a business number that allows you to keep your personal number private while still allowing you to make business calls using your cell.
BC
Bryant C
01/18/23
"Listened to my needs"
What do you like best about Nextiva? IT spent the whole time with me even though I had multiple problems to address. They stayed on the line to make sure everything was up to our business standards.
SS
Steve Sachs
01/18/23
Natalia is an outstanding agent
Agent was outstanding and was able to help with my issues and setup. Unfortunately, I have to hold for 44 minutes in order to be connected with the NATALIIA (who was outstanding)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].