9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4061-4070 out of 6255
AU
Anonymous User
01/20/23
"Every time when I need support they always solve my problems."
What do you like best about Nextiva? The fast problem solution. They really care about how to solve any issues you have with the system. What do you dislike about Nextiva?
JS
Jason S
01/20/23
"Great System with Massive Capabilities at the Right Price!"
What do you like best about Nextiva? I like the price point as well as all of the capabilities within the system. Love the ability to text and to have a flow as well as the ability to have a number of vitual phone numbers.
BB
Brenda B
01/20/23
"Sales team lacking follow through, but customer service is terrific!"
What do you like best about Nextiva? Once I found the right person, my questions were answered promptly. What do you dislike about Nextiva?
AU
Anonymous User
01/20/23
"Challenge To Set Up"
What do you like best about Nextiva? Has many (maybe to many) features. Quality of sounds is very good What do you dislike about Nextiva?
BB
Brenda B
01/20/23
"Sales team lacking follow through, but customer service is terrific!"
What do you like best about Nextiva? Once I found the right person, my questions were answered promptly. What do you dislike about Nextiva?
DB
Denise B
01/20/23
"Very Helpful Customer Service and Set up"
What do you like best about Nextiva? Ease of setting up and of porting the number from old account to new one. Love the ability to go in and see actual calls in and out.
HR
Hillary R
01/19/23
"Easy to Talk with A Human!"
What do you like best about Nextiva? I loved that human beings were available to shoot problems with over the phone. My other phone company was automated and one of the main reason I switched providers.
E
Eve
01/19/23
Friendly Customer Service
Nataliia was very patient and addressed all my concerns. Very friendly and knowledgeable. I appreciate the help. Thanks Nataliia!
AU
Anonymous User
01/19/23
"Reliable but customer service takes along time."
What do you like best about Nextiva? The voicemails are emailed with the date, time and number of the phone call. What do you dislike about Nextiva?
CM
Cassie M
01/19/23
"Great Experience"
What do you like best about Nextiva? Setting up my Nextiva account was very easy. The sales team and the customer service team were excellent to deal with & talk to. They walked me through it step by step. I highly recommend Nextiva.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].