9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4031-4040 out of 6255
AF
anthony f
01/24/23
"Technical Support Representative was 2nd to none"
What do you like best about Nextiva? My service rep was knowledgeable and very professional. He helped me set up everything needed and explained throughout the process. The service I received from my representative was the best care I have received from any company we work with. I could go on and on about how helpful your service representative was, but i can sum it all up in one word, EXCELLENT!
AH
Ariz Himani
01/24/23
Great customer service!
Nextiva's customer service is excellent. They usually resolve any issues within a reasonable timeframe.
AU
Anonymous User
01/24/23
"General Support is GREAT - Network Connectivity, Lacking"
What do you like best about Nextiva? The main support line is very helpful and friendly, especially because the back end of Nextiva is not very intuitive. Capabilities are vast.
AU
Anonymous User
01/24/23
"Good Effective Phone system for small businesses"
What do you like best about Nextiva? flexibility on where the phone rings and how many people have access to the service What do you dislike about Nextiva?
AU
Anonymous User
01/24/23
"Nextiva: The Solution for VoIP wherever we support"
What do you like best about Nextiva? Nextiva has a great support and onboarding system, with quick and worthy responses from start to finish. The ability to pick up calls from your phone, desktop, or cell is increasingly useful in today's tech sphere, not to mention ease of use.
EM
Eloy Merino
01/24/23
The best customer service thank you
Date of experience: January 25, 2023
AF
anthony f
01/24/23
"Technical Support Representative was 2nd to none"
What do you like best about Nextiva? My service rep was knowledgeable and very professional. He helped me set up everything needed and explained throughout the process. The service I received from my representative was the best care I have received from any company we work with. I could go on and on about how helpful your service representative was, but i can sum it all up in one word, EXCELLENT!
AG
April G
01/24/23
"Great experience so far"
What do you like best about Nextiva? After researching many of the VoIP options available, the price and services offered by Nextiva were the best. Upon setup, I needed Customer Service and they were very expedient and helpful.
NJ
Nina J
01/24/23
"Easy to use and always works"
What do you like best about Nextiva? The fax function is what I used. It is easy to use and has worked very well. What do you dislike about Nextiva?
AU
Anonymous User
01/24/23
"Exceptional service via chat"
What do you like best about Nextiva? The agent reminds me that if I take too long to respond, they are waiting for me. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].