9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4021-4030 out of 6255
DC
Dan Callahan
01/26/23
Excellent Service
Excellent Service. Thanks
KH
Kendee H
01/25/23
"Great Product and Service"
What do you like best about Nextiva? Nextiva was always super responsive and willing to help resolve any issues that we had getting set up. What do you dislike about Nextiva?
AU
Anonymous User
01/25/23
"From Sales to onboarding was fantastic service"
What do you like best about Nextiva? Thomas Beebe was great in sales and Maryna Kosianchuk, with onboarding, was highly knowledgeable about the product and was a joy to speak with.
NL
Nicole L
01/25/23
"Awesome Customer Service"
What do you like best about Nextiva? I Loved the onboarding process. It's seamless and painless. I loved how the representative walked me through the whole app and it's features
AU
Anonymous User
01/25/23
"Good service, slow support"
What do you like best about Nextiva? The service is reliable until you have a problem and have to talk to support. What do you dislike about Nextiva?
JO
John O
01/25/23
"Excellent Customer Care and Service"
What do you like best about Nextiva? My most favorite and best aspect of Nextiva is the customer service. I not only feel valued and appreciated as a customer but also my problems are understood and solved in a way that I understand.
DR
Deanna R
01/25/23
"Great Service"
What do you like best about Nextiva? I like that I can reach out to our sales manager to be listed in the IT service que and they call ME instead of waiting on hold for hours. I can also use the online support to tweak whatever I need.
LD
Lucas D
01/25/23
"Well functioning bur sometimes cumbersome"
What do you like best about Nextiva? Call forwarding is awesome and works well, when the time is taken to set it up. Most features work and function well. What do you dislike about Nextiva?
EG
Erik G
01/25/23
"Super easy to deal with great program"
What do you like best about Nextiva? The customer service was very helpful and walked us thru the process What do you dislike about Nextiva?
KE
Kati E
01/24/23
"Great service, well-designed system"
What do you like best about Nextiva? Nextiva is very helpful when there are any issues and their support team is always happy to assist. Their system is super customizable so while it takes some getting used to for the setup, it can be used in many different ways.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].