9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4001-4010 out of 6255
AU
Anonymous User
01/30/23
"Phone Support Superb"
What do you like best about Nextiva? Good phone support with knowledgeable staff. Good online documentation. Expressed desire to make things work. What do you dislike about Nextiva?
AU
Anonymous User
01/30/23
"Awesome Customer Service!!!!"
What do you like best about Nextiva? While the technology and the costs are strong plusses, to me the big differentiator is their customer service. Whenever I have an issue, it is handled the first time quickly. They even offer to do something new for me if I want to do something new!
AU
Anonymous User
01/30/23
"Voip phone system with all of the basic functionalities, easy to use and good support"
What do you like best about Nextiva? I like being able to easily adjust users in call groups and no delay in appling settings. What do you dislike about Nextiva?
SG
Stephen G
01/30/23
"Very easy installation"
What do you like best about Nextiva? Easy communication and contact. Responsiveness to inquiries. What do you dislike about Nextiva?
CC
Cecilia C
01/30/23
"Set up my nextiva service"
What do you like best about Nextiva? I love the fact that I can integrate my personal cell phone to be able to text customers or share pictures without showing my number, I like also that I can create a call flow!
DG
Diana Gromkov
01/29/23
Wait was long, but..
Wait was long, but I got the help I needed to use the service. Customer service was nice.
N
Nic
01/29/23
Nataliia was great and very helpful…
Nataliia was great and very helpful with getting my call recording issue resolved. She even made it so I would not have to call back in the future if I add additional users what is about half the calls I have had to place to tech support.
AU
Anonymous User
01/28/23
"Easy Fast Setup and Great Customer Support"
What do you like best about Nextiva? I enjoyed using Nextiva because their customer support is amazing, our setup was fast and easy and we were making calls within 10-15 minutes of setup. I have used other providers before and this was by far the best
MN
Melanie N
01/27/23
"Customer Service plus quality product means everything."
What do you like best about Nextiva? The onboarding process is very professional and supportive. The provide details of not only the what but also the why clients might prefer certain options. Also, the clarity of calls are amazing so far.
AU
Anonymous User
01/27/23
"Business phone"
What do you like best about Nextiva? Reasonable prices; professional customer service, quick response What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].