9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3991-4000 out of 6255
JC
Josh C
01/31/23
"Simple to set up phone system"
What do you like best about Nextiva? The phones come preconfigured so it is just a plug and play solution for the most part. What do you dislike about Nextiva?
AU
Anonymous User
01/31/23
"Phenomenal staff / marginal system but improving"
What do you like best about Nextiva? The support staff is currently the glue holding this company together. This last technical support tech, Kyle Bird, was top-notch as well.
DT
Dalf Thomas P
01/31/23
"CEO"
What do you like best about Nextiva? Nextiva has a very user-friendly interface. No need to waste your time trying to get help as they also have a strong online tutorial.
VF
Victoria F
01/31/23
"great customer service, awesome phone. Easy to manage"
What do you like best about Nextiva? Was having trouble getting phone connected to service. Reached out over chat and they got it up and running with a few simple steps! We ordered Cisco adapter and it was easy to return.
AU
Anonymous User
01/31/23
"Resetting password"
What do you like best about Nextiva? Knowledge of rep. was great and they took the time to understand the situation completely. What do you dislike about Nextiva?
AW
Alison W
01/31/23
"Great experience when using text chat for help."
What do you like best about Nextiva? Tonia B was courteous and kind, I like using the chat feature What do you dislike about Nextiva?
AU
Anonymous User
01/30/23
"Excellent Service!"
What do you like best about Nextiva? The no-issue service with a customer service that has always been responsive and resolution oriented. What do you dislike about Nextiva?
AU
Anonymous User
01/30/23
"Nextiva review"
What do you like best about Nextiva? I liked the 1on1 onboarding and ease of setup. What do you dislike about Nextiva?
AU
Anonymous User
01/30/23
"Great service and very helpful support"
What do you like best about Nextiva? Very user friendly, easy to navigate and support is top notch What do you dislike about Nextiva?
LG
Lennys G
01/30/23
"Personalization at your fingertips"
What do you like best about Nextiva? That we can record our own announcements and updates What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].