9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3971-3980 out of 6255
OC
Oscar C
02/02/23
"Great System and Support"
What do you like best about Nextiva? What I like about Nextiva is that the phone system is about 99.9% up for us. Also when we need support we're typically able to get someone fairly quickly through the support number or chat.
JK
John K
02/02/23
"Excellent"
What do you like best about Nextiva? Easy set up for new users/switching accounts/etx. Phones are the best we've experienced so far in 10 years. The members of the online chat are always extremely helpful and make it easy to diagnose/fix problems.
AU
Anonymous User
02/01/23
"Initial reaction to Nextiva product and support: excellent"
What do you like best about Nextiva? The PC app interface is very intuitive and easy to use. The iPhone app is a little clunky, but it works. What do you dislike about Nextiva?
CC
Christopher C
02/01/23
"Fantastic"
What do you like best about Nextiva? Super Intuitive, great support, nice call flow What do you dislike about Nextiva?
LH
Linda H
02/01/23
"Fax service"
What do you like best about Nextiva? I really appreciate faxes being sent to my email account. That was such a timesaver for me when I began with Nextiva. What do you dislike about Nextiva?
LH
Linda H
02/01/23
"Fax service"
What do you like best about Nextiva? I really appreciate faxes being sent to my email account. That was such a timesaver for me when I began with Nextiva. What do you dislike about Nextiva?
KD
Kerry D
02/01/23
"Relatively simple on boarding, even though I wasn't sure how to structure my business phone system."
What do you like best about Nextiva? So far, the ease of setting up call flows is exciting and simple. The fact that I can text and receive texts on my business line is definitely a plus.
AU
Anonymous User
02/01/23
"Setup a little confusing, but Support was great!"
What do you like best about Nextiva? Calls are routed through the App, so your personal phone # is not accessed. This allows the Business calls and personal calls to remain separate.
DB
Drew B
02/01/23
"Nice, and simple."
What do you like best about Nextiva? I like how simple and efficient Nextiva is. It is easy to share to others and explain to other employees who use this site as well. It is fast and does not have to many features but just enough to work.
AU
Anonymous User
02/01/23
"Nextiva is fantastic"
What do you like best about Nextiva? All of the additional little perks that you do not get with other providers. We use the conference bridges, the call routing, as well as the messaging feature. We like everything.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].