9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3961-3970 out of 6255
ID
Isaiah D
02/02/23
"It was convenient."
What do you like best about Nextiva? The ability to be able to use my personal cell phone with out buying another device was key. I liked the fact that I was able to make calls and even send text messages with out sharing my personal number.
MS
Maria S
02/02/23
"Great Service and Support"
What do you like best about Nextiva? The price is excellent, and the chat was very helpful. What do you dislike about Nextiva?
CH
Chelsea H
02/02/23
"Helpful but Interface isn't Great. - Nextiva One"
What do you like best about Nextiva? I like that there are many options to monitor the team, like barging into calls, controlling their ACD, etc. It is helpful as a team lead to be able to assist with their issues and for training purposes.
RS
Ron S
02/02/23
"Relaible"
What do you like best about Nextiva? The best thing about Nextiva for me is reliability. We've been with Nextiva for 7 years now and our service has only been once for a brief moment during that time.
VE
Vinnie E
02/02/23
"Top Notch Service and Support"
What do you like best about Nextiva? Nextiva is user-friendly and highly dependable. What do you dislike about Nextiva?
VE
Vinnie E
02/02/23
"Top Notch Service and Support"
What do you like best about Nextiva? Nextiva is user-friendly and highly dependable. What do you dislike about Nextiva?
OC
Oscar C
02/02/23
"Great System and Support"
What do you like best about Nextiva? What I like about Nextiva is that the phone system is about 99.9% up for us. Also when we need support we're typically able to get someone fairly quickly through the support number or chat.
JK
John K
02/02/23
"Excellent"
What do you like best about Nextiva? Easy set up for new users/switching accounts/etx. Phones are the best we've experienced so far in 10 years. The members of the online chat are always extremely helpful and make it easy to diagnose/fix problems.
JG
Jesse G
02/02/23
"Excellent Customer Service"
What do you like best about Nextiva? My tech support with Diana was very positive. The quality of our conversation was excellent. Diana was able to solve my issue in a very professional & courteous.
SS
Sam S
02/02/23
"Better than old school PBX or local hosting"
What do you like best about Nextiva? Nextiva has great features and flexibility. They allow many hard phone brands and soft phone brands without locking you into any specific platforms. They have live chat support that is really fantastic too even though you have to wait sometimes for a representative. Lastly their pricing is very competitive and offers a suite of features at fair rates for smaller businesses.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].