9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3951-3960 out of 6255
CC
Carolina C
02/06/23
"Best app for calls"
What do you like best about Nextiva? It is an easy way to communicate with all people from our company and with another people around the US What do you dislike about Nextiva?
NS
Nicole S
02/06/23
"ABOMINABLE Customer Service"
What do you like best about Nextiva? Sales is very responsive but will quote you lower costs and not make you aware that by the time taxes and fees are applied, your invoice will double! Beware!!
PS
Paul S
02/05/23
"Great once you get it set up..."
What do you like best about Nextiva? I like that it does work very well once it is set up. I have very few issues on a day-to-day basis, which is what you want for a phone system. Some peers of mine are using phone systems locally hosted by companies in the area and they are always having issues. I just don't have those issues with Nextiva.
JA
Julia A
02/05/23
"Okay"
What do you like best about Nextiva? Very convenient way to make calls from anywhere, easy transfer process. Sales has been great.
AG
Alan G
02/05/23
Awesome customer service
Awesome customer service. 10/10 Alina F
JA
Julia A
02/05/23
"Okay"
What do you like best about Nextiva? Very convenient way to make calls from anywhere, easy transfer process. Sales has been great.
J
JH
02/05/23
It's all about people
The people behind the support make the support great. My support technician, Natalia, provided education on my problem. She did not rush me and patiently ensured that my problem was resolved. Thank you!
ZA
Zach A
02/03/23
"Enlightening and Helpful"
What do you like best about Nextiva? How quick they have worked fixing any issues I've had What do you dislike about Nextiva?
RC
Ryan C
02/03/23
"Helpful and Friendly Service"
What do you like best about Nextiva? The agent support does not take a long time to access and agents are very knowledgeable. What do you dislike about Nextiva?
JG
Jesse G
02/02/23
"Excellent Customer Service"
What do you like best about Nextiva? My tech support with Diana was very positive. The quality of our conversation was excellent. Diana was able to solve my issue in a very professional & courteous.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].