9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3941-3950 out of 6255
P
Pippy
02/07/23
Always ready and able to assist.
Date of experience: February 08, 2023
LA
Lee's Automotive
02/07/23
Nataliia was super helpful and answered…
Nataliia was super helpful and answered all my questions. Very impressed how professional, efficient, and patient she was. Over and above the already great customer service team you have! Technical issues suck, but you guys always work with us to make it right.
DM
Dennis M
02/07/23
"Great experience and excellent set up support"
What do you like best about Nextiva? They set up my account for me and walked me through making call flows. Was very quick and efficient What do you dislike about Nextiva?
R
Richard
02/07/23
Natalie was very helpful
Natalie was very helpful. Saw me through everything I needed
BK
Brian K
02/07/23
"Frustrating at first but satisfied with the end result"
What do you like best about Nextiva? The price and it was very easy to switch over What do you dislike about Nextiva?
TR
Tuputasi R
02/07/23
"Onboarding with Maryna went AMAZING"
What do you like best about Nextiva? I love the opportunity to make a call flow , I love that we can transfer externally, I love that its user friendly. What do you dislike about Nextiva?
CS
Cory S
02/07/23
Took a long time to get help but the…
Took a long time to get help but the tech was great! 5 stars for the tech, 3 stars for the wait to get to the tech.
M
Mswbmf
02/06/23
amazing product and service at a decent…
amazing product and service at a decent price.
JT
Jeremy T
02/06/23
"Very helpful getting setup , but need a local number"
What do you like best about Nextiva? An automated greeting with options for the caller to choose is helpful. What do you dislike about Nextiva?
ST
Soye Thomas
02/06/23
Natalia was super awesome!
Date of experience: February 07, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].