9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3921-3930 out of 6255
PC
Peter C
02/10/23
"Porting my business number over to Nextiva was a smooth professional process"
What do you like best about Nextiva? I have been growing with Nextiva from the beginning when they were getting going, and they are getting more and more professional in their services with many unique features supporting businesses in the new role of technology. I am proud to be a member of the Nextiva team of customers.
GW
Gerry W
02/10/23
"So far So Good!"
What do you like best about Nextiva? I like that it is user-friendly and has all the bells and whistles I was looking for. And I had a good experience with my training session, the associate really took the time to explain everything step by step and answered all my questions
TW
thomas w
02/10/23
"Exactly what i needed"
What do you like best about Nextiva? They fit what I needed, a business phone line separate from my personal line. Any easy-to-use app with messaging capabilities. And extra benefits like call recording to boot.
ES
Erich S
02/10/23
"We have just started but onboarding was a breeze, and everyone is helpful and prompt."
What do you like best about Nextiva? Onboarding was easy and helpful; I had to call support which was prompt and answered the questions I had. What do you dislike about Nextiva?
JZ
Jake Z
02/09/23
"Intuitive and effective"
What do you like best about Nextiva? my experience started with a very helpful sales team and an incredibly easy set up process. They followed up with me regularly and I trust that they have my back in this process.
J
Josh
02/09/23
Problems was solved quickly and I know…
Problems was solved quickly and I know how to set up Nextiva better for next time too.
EF
Eric F
02/09/23
"Amazing customer service, pricing and set up help!"
What do you like best about Nextiva? I like how easy it is to navigate the app and online portal. If you run into trouble the service department is just a simple phone call away. They charge exactly what they say they will charge. Awesome company!
JH
Julia H
02/09/23
"Helpful and strait to the point"
What do you like best about Nextiva? The most helpful thing about Nextiva is the support system. The people I connect with online are always beneficial and always want to help more!
DG
Danny G
02/09/23
"Blown Away!!!!"
What do you like best about Nextiva? We were with Ringcentral for years now so I thought to check out what the alternatives were out there and ran into Nextiva. Got online with some questions, was immediately transferred to sales and long story short, looked at the demo, and was blown away. Support is out of this world and the functionalities were soo much better than Ringcentral. On top of that, we pay less than half of what we were paying Ringcentral.
FJ
Faith J
02/09/23
"Patient Customer Service Rep"
What do you like best about Nextiva? He was very patient and didn't give up when we couldn't get things working on the first couple of tries. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].