9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3901-3910 out of 6255
JL
Jennifer L
02/17/23
"It's nice to be able to answer calls away from work, but many issues re: transfering, dropped calls"
What do you like best about Nextiva? It's nice to be able to answer calls away from work What do you dislike about Nextiva?
J
Jaylon
02/16/23
Polycom Phones
I was able to resolve all of my issues and get the Polycom phones updated and provisioned. Nataliia was a great help!
CL
Christopher L
02/16/23
"Exceeded our highest expectations."
What do you like best about Nextiva? Great Set Up Team agent - he broke it all down for us in a way that we could understand. Nextiva has user-friendly apps, a clean display, with logical systems and features.
LH
Lester H
02/16/23
"Nextiva is a game changer"
What do you like best about Nextiva? Nextiva is very easy to use and the support as well as the account rep we used to get on board are fantastic. Needless to say we are going to roll the service in all of our locations.
SG
Sandra G
02/16/23
"Awesome Experience!"
What do you like best about Nextiva? The service rep was very helpful and explained everything. What do you dislike about Nextiva?
SK
Sam K
02/16/23
"Nextiva provided good customer service"
What do you like best about Nextiva? Customer service is very good. They were able to transfer my old number over and sign me up for a new account, all in one phone call.
BH
Brittany H
02/15/23
"Quick and efficient onboarding experience"
What do you like best about Nextiva? Ease of use, customizable, attentive support What do you dislike about Nextiva?
RB
Ruben B
02/15/23
"Helpful Easy to Follow Service"
What do you like best about Nextiva? A training session was given at no extra cost. This session was essential in our companies integration of Nextiva system.
KF
Katie F
02/15/23
"User Friendly experience"
What do you like best about Nextiva? I like using the online platform to manage my company's information. It is user-friendly, there are helpful reference guides, and it is nice to see everything in one place. Email and phone support staff are friendly and accommodating.
AM
Antonio Mireles
02/14/23
Efficient Customer Service
I had a very good customer service response. I had a minor issue and it was resolved very quickly. The technical support tech was very patient and understanding
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].