9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3891-3900 out of 6255
AS
Amanda S
02/18/23
"Setup team rocks"
What do you like best about Nextiva? We've just begun using Nextiva, and the best thing so far was the step by step setup with a LIVE person What do you dislike about Nextiva?
MC
Mitch C
02/18/23
"Nextiva support helps in a timely manner and they are easy to reach."
What do you like best about Nextiva? I like that I can access the support by 1 phone call or 1 chat start. What do you dislike about Nextiva?
RL
Rhoderick L
02/18/23
"On boarding for the Nextiva OS"
What do you like best about Nextiva? Flexibility and software to track calls and messages What do you dislike about Nextiva?
AQ
Abdul Q
02/17/23
"Very Disappointed"
What do you like best about Nextiva? Nothing to be honest. I thought they would deliver on what they promised, but everything turned out to be just a ballooned promise. I was told I could use Nextiva for messaging but was not told that the message has a character limit of 100, and if I send a message with more than those characters, it will be split into multiple messages. My business is based on messaging, and I haven't conducted any business since the day I subscribed to Nextiva.
AB
alex b
02/17/23
"Netiva SetUp Team, and Sales Team go above and beyond"
What do you like best about Nextiva? Set up team was thorough and precise. All of my questions were answered, and the implementation process was efficient. This allowed my team to transition our phones quickly, without interrupting business.
MC
Megan C
02/17/23
"Great Customer Support"
What do you like best about Nextiva? When I was setting up my new Nextiva phones, the customer service rep that I worked with was able to accommodate to my specific needs and issues. Event with difficult and unique situations, the rep was able to guide me and find answers to my questions.
TW
Tracey W
02/17/23
"Outstanding customer service!"
What do you like best about Nextiva? Prices are affordable, many services available and simple to use. What do you dislike about Nextiva?
JL
Jennifer L
02/17/23
"It's nice to be able to answer calls away from work, but many issues re: transfering, dropped calls"
What do you like best about Nextiva? It's nice to be able to answer calls away from work What do you dislike about Nextiva?
PC
Patrick C
02/17/23
"Resolving technical issue with making outbound and receiving inbound calls."
What do you like best about Nextiva? Customer support has been helpful when resolving issues. What do you dislike about Nextiva?
SS
Shane S
02/17/23
"Phone Calls Made Simple"
What do you like best about Nextiva? Their support is excellent! Phone jargon is a whole other language that, as a small business owner, I don't have the time to learn. Having a dedicated and friendly support staff nearby to help me is a must for success. Nextiva has my back.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].