9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3881-3890 out of 6255
JM
Jason M
02/21/23
"Great Customer Service - Okay Application"
What do you like best about Nextiva? Coming from another VOiP system the onboarding and ease of use with Nextiva is great. The new features that are included with the package led us to choose them over competitors.
ZP
Zach P
02/21/23
"Cut the cords"
What do you like best about Nextiva? The cutting of the cords with the local telco. The second best thing is the dynamic call flows and ability to change it on the fly.
CH
Calvin H
02/21/23
"Configuring my VVX250 on Nextiva"
What do you like best about Nextiva? It was easy to get started, but I brought my phone from another VOIP carrier, and that created a problem. Support was able to get me working remotely!
JM
Jennifer M
02/21/23
"Business phone number"
What do you like best about Nextiva? I am a small business owner, and I recently launched my business. I was using my cell phone number for potential clients to contact me...HUGE mistake. I was receiving phone calls and didn't know if they were personal or business. I called Nextiva's customer service number, and the representative I spoke to was friendly and helpful and worked to find the best plan that fits within my budget. I was scheduled for an onboarding call the same day and received ...
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S
sici.tav
02/21/23
I needed assistance with gaining access…
I needed assistance with gaining access to our company account after a company restructure and Nick @ CR was very helpful. He was polite, professional and easy to work with. He also got the manner resolved quickly.
BM
Barb M
02/21/23
"Easy transition"
What do you like best about Nextiva? The support team at every level was responsive and always solved my issue. What do you dislike about Nextiva?
MR
Monica Rogers
02/20/23
I Have Used Nextiva More Than Once
I have used Nextiva at a couple of companies and added it to my current company because of its ease of use and support. When you onboard with Nextiva, they build a phone system for you and your business. They understand there is no one size fits all phone, and Nextiva understands that. They are your partners in building a system that meets your needs and your clients' needs. I highly recommend them.
T
TWatkins
02/20/23
It takes the right person
We have been working to clean up our phone system and have all the names and extensions updated. Not until today, did anyone really understand our frustration and what was needed to make this update happen. We were finally put in contact with the correct person who took the time to finally fix our concern.
JB
Jorge B
02/20/23
Great quality VoIP service
Nextiva offers great quality VoIP service, calls and message work smoothly, their mobile app is a great addition, and their analytics tool has helped our company keep track of our productivity which has increased how we deliver to our customers
LK
lana k
02/19/23
"excellent rep"
What do you like best about Nextiva? Friendly and helpful personnel easy to get in touch with. Knowing all answers in a second. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].