9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3871-3880 out of 6255
SA
Steve A
02/22/23
"So easy. I'm getting fed up with bad customer service. Everyone at Nextiva was so helpful."
What do you like best about Nextiva? I'm new to Nextiva, but so far, it's been a fantastic experience. The sales rep was helpful, and immediately got me connected with tech support to get my account set up. So far, so good.
PD
Paul D
02/22/23
"I had a great experience during onboarding with the rep. She was very helpful and knowledgeable."
What do you like best about Nextiva? The ease of use and reliability of using the mobile app. What do you dislike about Nextiva?
AU
Anonymous User
02/22/23
"5 Star Technical Support Today"
What do you like best about Nextiva? Just like a regular phone system. They have apps for remote answering also What do you dislike about Nextiva?
CC
Christopher C
02/22/23
"The phone system is perfect for a small business"
What do you like best about Nextiva? The mobility works great for me. I'm away from my office frequently during the week when meeting with clients. I have the option to answer my calls on the app and/or my cell phone if im not in a wifi zone.
AP
Ambra P
02/21/23
"Tech Support"
What do you like best about Nextiva? Tech support is very knowledgeable and very helpful. What do you dislike about Nextiva?
DB
Diana B
02/21/23
"2nd time using Nextiva! AWESOME"
What do you like best about Nextiva? It's easy to manage and work you way through it without necessarily having to speak to CS What do you dislike about Nextiva?
CP
Christina P
02/21/23
"Pleasant experience always"
What do you like best about Nextiva? My issues are always fixed quickly and love the follow-up test to ensure all working before we disconnect whether via phone or on line chat.
NN
Neal N
02/21/23
"Great product, outstanding support"
What do you like best about Nextiva? Nextiva's graphical user interface using a call flow design provides an intuitive approach to first-time system implementation.
LB
Luis B
02/21/23
"Customer Report"
What do you like best about Nextiva? Nextiva provides chat and phone support for troubleshooting devices. What do you dislike about Nextiva?
TB
tavionne b
02/21/23
"My experience was great. She answered all of my questions and helped me set up my account perfectly."
What do you like best about Nextiva? It is a one stop shop for business and the customer service is great. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].