9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3851-3860 out of 6255
SA
Steve A
02/27/23
"Nextiva gets it right. Legit company, superb technical support"
What do you like best about Nextiva? Easily, the tech support staff. Our original onboarding support was incredibly helpful and friendly and professional, guided us patiently through all steps of getting our company up and running. She'd follow up, without my even having reached out, just to ensure all was working correctly. As the company admin and a tech support myself, I cannot express how grateful I was to have this kind of support staff to work with.
TF
Teddy F
02/27/23
"So far so good (New customer experience and onboarding process)"
What do you like best about Nextiva? Both the sales team member and support team member that I spoke to were very helpful and nice. They went well and beyond to explain everything and provided more support than I needed. I liked that they spoke clearly and that I understood (and they understood) everything.
PG
Paulina Guerrero
02/26/23
Great customer service
Easy to connect and thorough in making sure everything works
BW
Benjamin W
02/26/23
"Great option for my small business."
What do you like best about Nextiva? I appreciated the flexibility of options with Nextiva for my and my partner's small business. They had app support for my, a reasonable rental for a physical office phone for my partner. We could get limited main toll free number access, caller ID, fax portal - all for a very reasonable monthly expense as we are starting out and very cost conscious. The flexibility allowed us to get important features we needed, and trim out unnecessary options and ...
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CI
Chris I
02/26/23
"Tried many, always came back to Nextiva"
What do you like best about Nextiva? Customer service always does its very best to get it right, and the product features are hard to find anywhere else. What do you dislike about Nextiva?
JS
Julia S
02/24/23
"Tech Support was thorough"
What do you like best about Nextiva? Early morning (EST) online chat support is instrumental. Short waiting time (not always) but the agent VERY knowledgeable. They follow through until the issue is resolved.
BR
BJ R
02/24/23
"Very happy with our upgrade to Nextiva!"
What do you like best about Nextiva? Our phone system upgrade to Nextiva has been great! Communication with Nextiva specialists was professional, which helped make the phone installation quick and easy. Our new Nextiva system works well beyond our expectations.
SS
Sheila S
02/24/23
"Affordable and flexible"
What do you like best about Nextiva? I love how easy it is to create work flows. What do you dislike about Nextiva?
DN
Dan N
02/23/23
"Excellent experience with technical support and onboarding team"
What do you like best about Nextiva? The platform is highly user friendly, and the customer service people were knowledgeable and patient. What do you dislike about Nextiva?
GH
Glenn H
02/23/23
"Quality assistance"
What do you like best about Nextiva? The support is really good, I've always received the proper help needed What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].