9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3841-3850 out of 6255
CV
Cody V
02/27/23
"Incredibly helpful - Olena was a champ"
What do you like best about Nextiva? The ability to connect with clients and team in a more cohesive way. What do you dislike about Nextiva?
JB
John B
02/27/23
"Changes on current services"
What do you like best about Nextiva? Quick and clear communication. Tech was able to clarify, things I missed in my statements to make sure I got the services I needed adjusted.
RM
Russell M
02/27/23
"Very professional and helpful"
What do you like best about Nextiva? People were professional and very helpful. What do you dislike about Nextiva?
A
AD
02/27/23
Quick and personable
Date of experience: February 28, 2023
PB
Paul B
02/27/23
"Very thorough, very knowledgable representatives"
What do you like best about Nextiva? Very responsive from the moment we contacted them about possible service. Excellent follow-up. On-boarding representative had superb patience, took time to look up answers to all of my odd questions, answered everything I needed instruction and clarification on, always extraordinarily polite.
EB
Emily B
02/27/23
"Customer Service/ Tech Support VERY helpful!!"
What do you like best about Nextiva? The support I received from Nextiva was great, the person I spoke with was very knowledgeable and so clear, and helpful!
AD
Anthony D
02/27/23
"Awesome Service Review"
What do you like best about Nextiva? Fast response was very mutch appriciated What do you dislike about Nextiva?
MB
Meredith B
02/27/23
"Updating Call Flow and Users"
What do you like best about Nextiva? Customer service was helpful and able to update users and call flow as requested What do you dislike about Nextiva?
MB
Micheal B
02/27/23
"Technical Support is difficult to understand and not patient."
What do you like best about Nextiva? Sales representatives are always great. When I need a phone to be added the sales rep is always helpful. What do you dislike about Nextiva?
AP
Allen P
02/27/23
"Worst Customer Service"
What do you like best about Nextiva? Nothing. They have been the absolute worst to work with since signing up for their service. 2 months in and I still haven't been able to use the service. Not one phone call. On top of that, they have been non-responsive.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].