9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3831-3840 out of 6255
BL
Brian L
03/01/23
"Nextiva Review"
What do you like best about Nextiva? The onboarding and support is good. The Nextiva Call Center allows you to functionally supervise your team and the softphone desktop and mobile applications work well.
SK
Sasha K
02/28/23
"fast to answer the support"
What do you like best about Nextiva? Clear calls, and fast response with customer support. What do you dislike about Nextiva?
WC
Wil C
02/28/23
"A User-Friendly and Comprehensive Communication Solution"
What do you like best about Nextiva? Nextiva has comprehensive and user-friendly communication and collaboration features, excellent call quality, flexibility, and outstanding customer support. Additionally, I appreciate that Nextiva offers a range of plans and pricing options to suit my small business needs and budget.
J
Juan
02/28/23
friends family
the service was to hight
SK
Sasha K
02/28/23
"fast to answer the support"
What do you like best about Nextiva? Clear calls, and fast response with customer support. What do you dislike about Nextiva?
RT
Rich T
02/28/23
"They helped to block a number and told me how to access it"
What do you like best about Nextiva? The chat responds well when you have issues and the phones are busy. What do you dislike about Nextiva?
C
Chis
02/28/23
The sales rep told me when I signed up. That their customer support was much better then the competitor
The sales rep told me when I signed up, that he would be my personal customer support for the first 90 days, he messaged me almost everyday, until I signed up, then after I signed up, sometimes it would take days to get a response, and I was never able to reach him by phone, I had to call customer service myself, to try and resolve a lot of issues, of which it takes being on hold for 30 minutes to reach anyone, and always seems to be a language barrier, I hope it gets better, but it hasn't ...
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CL
Christina L. P
02/28/23
"Excellent Service!"
What do you like best about Nextiva? The most helpful part of the Nextiva platform is being able to answer phones remotely but also have the traditional desk phone set up. The transition from regular phones to VOIP has been seamless. It is easy to transfer calls to other desk phones in the office or any number, the feature of being connected first to the recipient and then being able to forward the call is helpful in our business setting.
RB
Robert B
02/28/23
"Should Have Done This Sooner"
What do you like best about Nextiva? We like the ease of communication with Nextiva. My voicemails come to all my devices, The system is very user - friendly, and I no longer have to deal with Century Link!
LK
Lacy K
02/28/23
"Great support!"
What do you like best about Nextiva? The dashboard and features are pretty user-friendly. I have always had great luck when contacting support for various reasons and they always resolve the reason I contact them in the first place.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].