9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3821-3830 out of 6255
KR
Karly R
03/03/23
"Extremely Helpful"
What do you like best about Nextiva? Their wait times for chat support are never too long, I've visited chat support at least 10-15 times, and everyone I've spoken to has been accommodating.
GM
Glenn M
03/02/23
"Incredible support and service that beats the competition for almost half the price."
What do you like best about Nextiva? The amount of support and willingness to work on the issue until it is SOLVED. I've emailed, chatted, and spoken on the phone to several support people and they have been incredible. They helped me at every step and solved a major blocker when we needed them most.
TR
Todd R
03/02/23
"Excellent Customer Service"
What do you like best about Nextiva? The onboarding experience was fantastic and the customer rep was very knowledgeable. What do you dislike about Nextiva?
TK
Tiffany K
03/02/23
"Good service, good product"
What do you like best about Nextiva? I enjoy all the features offered with Nextiva, especially the call recording and phone app features. The customer service representatives are always useful and help me with any questions I have every time I call in.
S
sgodfrey
03/02/23
Alina was very professional and…
Alina was very professional and patient. Took care of all of my needs today.
GM
Glenn M
03/02/23
"Incredible support and service that beats the competition for almost half the price."
What do you like best about Nextiva? The amount of support and willingness to work on the issue until it is SOLVED. I've emailed, chatted, and spoken on the phone to several support people and they have been incredible. They helped me at every step and solved a major blocker when we needed them most.
TR
Todd R
03/02/23
"Excellent Customer Service"
What do you like best about Nextiva? The onboarding experience was fantastic and the customer rep was very knowledgeable. What do you dislike about Nextiva?
EB
Eric B
03/02/23
"Overall good service"
What do you like best about Nextiva? Quickly to fix problems via chat system. Able to use Desktop phone software on either Windows or Cellphone. Nice voice quality all across the board
S
sgodfrey
03/02/23
Alina was very professional and…
Alina was very professional and patient. Took care of all of my needs today.
RL
Roger L
03/01/23
"Nextiva - Great VOiP"
What do you like best about Nextiva? It is very easy to use the portal to do almost everything that you need from adding phones to assigning phones to users. A customer service representative is always available to help if needed!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].