9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3811-3820 out of 6255
PK
Perry K
03/03/23
"Great Customer service. Stable price point"
What do you like best about Nextiva? The Dashboard is easy to navigate, Customer service is quick and responsive, price point remains affordable for our non-profit organization.
SL
Sharon L
03/03/23
"Onboarding was very simple and efficient"
What do you like best about Nextiva? Provides all my business phone, fax, and toll-free numbers. The app makes my business phone needs simple. What do you dislike about Nextiva?
CD
Cheryl D
03/03/23
"Excellent!"
What do you like best about Nextiva? Excellent implementation and support. The Nextiva team made everything easy for a non-technical person that acts as the administrator. Our previous vendor was always MIA.
HL
Helen L
03/03/23
"office manager"
What do you like best about Nextiva? online portal that gives me full control of features What do you dislike about Nextiva?
CD
Cheryl D
03/03/23
"Excellent!"
What do you like best about Nextiva? Excellent implementation and support. The Nextiva team made everything easy for a non-technical person that acts as the administrator. Our previous vendor was always MIA.
AD
Alake D
03/03/23
"Efficient"
What do you like best about Nextiva? It has been about a week since I've had Nextiva. The setup agent was very helpful and patient during the activation process. I bought Nextiva to be able to make my mobile number private and I have achieved that. The app is user friendly.
KT
Kasmira T
03/03/23
"Wonderful chat support experience"
What do you like best about Nextiva? I like the ability to send messages, make calls, and document notes of my calls while in the middle. This is very helpful for me when I am unable to pull up an account before the person begins talking, I can then copy and paste.
KR
Karly R
03/03/23
"Extremely Helpful"
What do you like best about Nextiva? Their wait times for chat support are never too long, I've visited chat support at least 10-15 times, and everyone I've spoken to has been accommodating.
SL
Sharon L
03/03/23
"Onboarding was very simple and efficient"
What do you like best about Nextiva? Provides all my business phone, fax, and toll-free numbers. The app makes my business phone needs simple. What do you dislike about Nextiva?
KT
Kasmira T
03/03/23
"Wonderful chat support experience"
What do you like best about Nextiva? I like the ability to send messages, make calls, and document notes of my calls while in the middle. This is very helpful for me when I am unable to pull up an account before the person begins talking, I can then copy and paste.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].