9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3801-3810 out of 6255
S
Susan
03/06/23
The Service Tech was very helpful and…
The Service Tech was very helpful and knew exactly what needed to be done to fix our issue. He made the correction quickly. We have been trying to make the change for over a year and he was able to do it in a few minutes. He was very polite and helpful!
TB
Terrell B
03/06/23
Excellent Service
Excellent Service. Very kind and patient.
TB
Terrell B
03/06/23
Excellent Service
Excellent Service. Very kind and patient.
G
Gomez
03/05/23
5 stars
It was a great experience overall. Efficient, patient, and professional. I am delighted with the services provided.
G
Gomez
03/05/23
5 stars
It was a great experience overall. Efficient, patient, and professional. I am delighted with the services provided.
HL
Helen L
03/03/23
"office manager"
What do you like best about Nextiva? online portal that gives me full control of features What do you dislike about Nextiva?
AD
Alake D
03/03/23
"Efficient"
What do you like best about Nextiva? It has been about a week since I've had Nextiva. The setup agent was very helpful and patient during the activation process. I bought Nextiva to be able to make my mobile number private and I have achieved that. The app is user friendly.
CP
Charlotte P
03/03/23
"Satisfactory but not great"
What do you like best about Nextiva? Recording of calls to save for client records and to review information. What do you dislike about Nextiva?
LW
Lindsay W
03/03/23
"Helpful Live Customer Service"
What do you like best about Nextiva? As a new customer, I had a lot of questions while I set up our new fax service. I used the live chat feature frequently, and always got timely and accurate answers. I feel good about switching our office to Nextiva.
JE
Jodi E
03/03/23
"System could be more user friendly but service is great"
What do you like best about Nextiva? Dylan was fantastic. Not only did he help me but he wrote out instructions for me in case I need to do this again. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].