9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 3791-3800 out of 6255
VS
VERONICA S
03/07/23
"CUSTOMER SUPPORT THAT IS RAPID AND FAST"
What do you like best about Nextiva? CUSTOMER SUPPORT THAT IS RAPID AND FAST This is important because it ensures that customers get the help they need quickly and easily, reducing the time it takes for issues to be resolved, and improving customer satisfaction. It also helps to create a positive reputation for the company and encourages people to continue doing business with them.
JI
Jack Iyer
03/07/23
Nextiva Stole my money
The worst experience. After the contract was signed, they were going to help me download the software and set up the system for use. They charged me for a year and inspite of asking to cancel immediately they kept charging me. It took them over a year to finally cancel and they said they could only refund the last month. Absolute theives is what I think they are. They knew they did not provide me a penny's worth of service but still kept my money they charged for over a year. KEEP AWAY ...
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JI
Jack Iyer
03/07/23
Nextiva Stole my money
The worst experience. After the contract was signed, they were going to help me download the software and set up the system for use. They charged me for a year and inspite of asking to cancel immediately they kept charging me. It took them over a year to finally cancel and they said they could only refund the last month. Absolute theives is what I think they are. They knew they did not provide me a penny's worth of service but still kept my money they charged for over a year. KEEP AWAY ...
Read more
TV
Taylor V
03/06/23
"Quick service but insufficient results"
What do you like best about Nextiva? It is easy to get in contact with a representative. You can use phone, email, or live chat which is very convenient when needing assistance. Easy to use as far as answering, transferring, putting on hold, etc.
KT
Kelley T
03/06/23
"It's so easy, quick and convenient to chat with Nextiva support personnel"
What do you like best about Nextiva? What I like best about Nextiva is there are so many articles online to assist with things and you also have the ability to chat with support if you need something quick.
KK
Konstantin K
03/06/23
"Powerful and flexible solution"
What do you like best about Nextiva? Nextiva improves with years, I state it like a user of 9 years What do you dislike about Nextiva?
S
Susan
03/06/23
The Service Tech was very helpful and…
The Service Tech was very helpful and knew exactly what needed to be done to fix our issue. He made the correction quickly. We have been trying to make the change for over a year and he was able to do it in a few minutes. He was very polite and helpful!
MM
Mike M
03/06/23
"IT WORKS"
What do you like best about Nextiva? I like the ability to get support through a chat window. I can start a chat and do other things while i'm in queue. All the while recieving updates as to where I'm at in the queue. If you ask the right questions you will be directed to the correct person to help you. for instance ask for help in provisioning and thats who you get. or ask a question on porting and you get to the right queue.
MM
Mike M
03/06/23
"IT WORKS"
What do you like best about Nextiva? I like the ability to get support through a chat window. I can start a chat and do other things while i'm in queue. All the while recieving updates as to where I'm at in the queue. If you ask the right questions you will be directed to the correct person to help you. for instance ask for help in provisioning and thats who you get. or ask a question on porting and you get to the right queue.
TV
Taylor V
03/06/23
"Quick service but insufficient results"
What do you like best about Nextiva? It is easy to get in contact with a representative. You can use phone, email, or live chat which is very convenient when needing assistance. Easy to use as far as answering, transferring, putting on hold, etc.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].