9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1841-1850 out of 6255
TG
Troy Grant
11/07/23
This request was processed quickly and…
This request was processed quickly and correctly
JM
Jouie Mijares
11/07/23
Wrong expectations
Date of experience: November 08, 2023
DA
Dan Arndt
11/07/23
Poor communication to clients
We called support and were told there is a problem with our licenses. However, support could not help us and we were directed to call our agent who is not at the extension I've been calling for years and no one told me that. So, I have to sit on hold for a support rep again who told me that there is team support number now that answered on first ring and was great. Problem is that no one told me that so I had to call support twice and sit on hold for an hour.
PV
Patti Vrabel
11/07/23
Technical help very good - Wait time bad
The help I received was very good and they were very patient with me. However, I had to wait 40 minutes on hold to talk to someone.
PP
Phillip Pence
11/07/23
What a difficult time I had
What a difficult time I had. Procedures and policies are very difficult to navigate. Even the chet had a difficult finding my account. Needs work for sure.
ML
Masea Lok
11/07/23
Technically support take 2 weeks just…
Technically support take 2 weeks just transfer phone number.
VN
Veronica Nett
11/07/23
Brand new client who ported over a…
Brand new client who ported over a business phone number. Couldn’t get the Nextiva phone to work. Spoke to two different IT techs who gave me two wrong solutions/answers to troubleshoot the issue. I ended up contacting my business’ IT who were able to fix the issue with a simple solution. Nextiva’s IT and my sales rep were zero help and left me feeling blown off while I struggled to get their product to work.
AU
Anonymous User
11/07/23
"Transitioned from on-premise to Nextiva VOIP - will never go back!"
What do you like best about Nextiva? Easy to manage and love the Nextiva App for my remote workers. My prior system required support for every change I wanted to make. What broke the camel's back was the need to upgrade my on prem servers to be compatible with new versions of software to the tune of tens of thousands of dollars. Nextiva had no up front equipment cost and teh monthly fee was less than the maintenance cost I was paying.
BA
Bob Adrian
11/07/23
What I had her set doesn't work
Date of experience: November 08, 2023
KK
Kevin Koutney
11/07/23
The porting department WASTED over two…
The porting department WASTED over two weeks and hours of my time because THEIR LOA FORM Allows up to 10 numbers, but they wanted one number per form on my LOA request forms.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].